Kayako is a leading global provider of powerful and intuitive solutions for business users seeking to efficiently offer help-desk support to a customerbase without commanding changes to their existing infrastructures. Headquartered in India, Kayako Infotech Ltd. is a privately held company founded in 1999. In November 2001, Kayako introduced eSupport, a web-based help desk management software solution designed to streamline issue management activities and later with the introduction of LiveResponse, a Live Support management system in July 2002 it became a reputed brand name for support products. In June 2003, Kayako introduced v2 of their products revolutionizing the support industry with features available only in enterprise products. In Summer of 2005, Kayako announced the release of v3 of their products stretching the boundaries further.
According to a recent report by eMarketer, spending on help desk, call center and other CRM applications will grow to $13.4 billion by the end of 2008. As this trend continues, organizations are increasingly turning to the Internet to streamline their business operations and maintain a competitive edge. eSupport, a web-based help desk solution from Kayako, offers a simple, centralized way to gain control over information, issues and tasks within a group or department, or throughout an organization, streamlining workflow, eliminating lost issues and delays, enabling seamless collaboration and speeding issue resolution and support.
Organizations can also leverage the web to speed support and reduce operating costs by providing self-service online, enabling customers and other users to search for solutions and submit issues and requests and track their status on their own. According to Frost & Sullivan, web-based self-service knowledge bases dramatically reduce support costs, while improving an organization’s ability to respond to customer needs. META Group notes that by 2009, 70% of IT help desk organizations will rely on web-based, e-service management strategies to consolidate problem, service and information support, facilitating automated and self-service strategies.
Without a doubt, information is the lifeblood of any organization. And it is the flow of this information that determines how successfully a company can execute on its vision. When information flows smoothly and easily within companies and workgroups, these organizations can be responsive to the needs of customers, partners and suppliers; when information is slow - or cannot be easily accessed and shared, a company’s ability to implement its vision often falters. Kayako is a visionary organization with a passion for optimizing the resources of its client companies via the robust software solutions it is able to provide.
The mission of Kayako is to provide systems that help people manage information more easily, more effectively and more intuitively. Systems that automate electronic workflow and create an opportunity for intelligent collaboration. Systems that operate the way we are used to them operating, yet let users build intelligence into your company’s electronic infrastructure. Systems that are truly solutions to the delivery of help-desk support to the customers whose business you value and require to thrive.
