Your Next Support Call Will Be with an AI helpdesk—And That’s a Good Thing
Discover how an AI helpdesk delivers quicker solutions, reduces wait times, and improves customer satisfaction—without losing the human touch!
Customer Experience
AI Response That Helps Calm Irate Customers Faster
AI response technology calms angry customers, enhancing satisfaction. Discover how AI transforms customer service with Kayako
Customer Experience AI: Hallucinations Are a Huge Risk
Customer Experience AI enhances support by providing fast, accurate responses—while ensuring trust through data integrity and human oversight.
How AI Elevates SaaS Customer Experience
A seamless AI customer experience ensures personalized support, reducing frustration and improving user satisfaction.
3 Tips to Improve Internal Customer Service Through Technology
In today’s world, many companies are focusing on improving customer relationship management, and rightly so. Getting customer service right isn’t easy. According to Chris Ward… Read More »3 Tips to Improve Internal Customer Service Through Technology
What Is a Unified Customer Experience and How Can It Benefit the Bottom Line?
The customer relationship management space is buzzing with tips about providing a unified customer experience, but what exactly does that mean in the context of… Read More »What Is a Unified Customer Experience and How Can It Benefit the Bottom Line?
4 Tips to Improve CX with Conversational Customer Service
Before the COVID-19 lockdowns, many companies were moving toward automation and using technology to improve customer service functions. During the stay-at-home orders and aftermath, companies… Read More »4 Tips to Improve CX with Conversational Customer Service
Context in Customer Service: Why Is It Important in Customer Experience
Let’s say you are a teenager and want to borrow your aunt’s car. Do you ask her right after she just hung up from an… Read More »Context in Customer Service: Why Is It Important in Customer Experience
4 Ways to Provide Personalized Customer Service
The lockdowns and aftermath of the 2020 global pandemic spiked growth in e-commerce sales as brick-and-mortar stores and restaurants closed their doors. Meetings and classrooms… Read More »4 Ways to Provide Personalized Customer Service
3 Benefits of Knowledge Management for Customer Service
Today’s customers increasingly expect personalized experiences from brands, so it is tempting to think that if your customer were having a problem, their first choice… Read More »3 Benefits of Knowledge Management for Customer Service
Frictionless Customer Experience: Key to Business Growth
The 2020 shutdowns of the COVID-19 pandemic pushed people into more virtual interactions than ever before. At the same time, emotions were running high worldwide.… Read More »Frictionless Customer Experience: Key to Business Growth
3 KPIs To Track if You Want to Boost Your Customer Experience
What is your relationship with your customers like? Do you feel like you’re losing out on sales because your customers aren’t loyal to your brand?… Read More »3 KPIs To Track if You Want to Boost Your Customer Experience