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eSupport incorporates Kayako's leading ticket and e-mail management support desk software, including knowledgebase, troubleshooter, news and downloads publishing tools.
Offering your end-users a variety of self help resources, such as guided troubleshooters and a searchable knowledgebase, is a good way to cut down on your workload. eSupport makes this even more effective; knowledgebase articles are automatically suggested to end-users as they type out their tickets.
With eSupport, you can consolidate all of your organization's e-mail into a single area, using it both as a support desk and a collaborative e-mail client. With no more forwarding and carbon-copying to other parties, eSupport will improve the efficiency of your online operation.
Find out more about eSupport's features (click on the feature titles for more information), try the online demo or register for a 30 day instant-access trial.
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Ticket support and e-mail management
Download e-mail from multiple sources, manage tickets, enforce SLAs and organize workflow.
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Self help resources
Let your users help themselves. Manage multiple knowledgebases, publish guided troubleshooters and more.
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Content publishing
Publish news articles to your support desk, RSS and an e-mail list. Manage a file download repository.
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Teamworking and task management
Public and private task, appointment and contact management.
Additional links and information:
Publish multiple support desk front-ends with one control panel
Each solution supports template groups. Each template group contains a set of unique templates, enabling you to develop many unique support desk front-ends managed by one control panel.
Departments, knowledgebases, troubleshooters, news and downloads can be attached to different template groups.
Ideal if you need a unique support desk for several of your businesses, divisions or outlets.
More than a support platform: a sales platform, CRM suite and team manager client
Our support desk software is very flexible. So flexible that we have customers using it as a sales platform, a CRM suite, an e-mail client (to consolidate their e-mail) and even a hotel booking system.
Proactively engage your users with live chat, real-time visitor monitoring and e-mail to make that lead conversion first.
LoginShare enables shared-logins with other third-party databases, including Active Directory (LDAP), vBulletin, Parallells Plesk Billing...
The LoginShare system allows you to assign different login routines to different template groups (front-ends), to authenticate your end-users.
You can use either the standard login routine (user accounts managed centrally) or choose to authenticate users against a third-party database. A variety of LoginShare modules are provided and it is easy to create to your own.
Supports multiple languages, selectable by your end-users
Multiple languages are supported by Kayako software. It is easy to create your own translation: export the default pack (as an XML file), translate the phrases and import.
Many of our customers have shared their language packs on the community forum.
Benefits of managing all of your e-mail in one place
With true e-mail integration, e-mail from an unlimited number of regular POP3 and IMAP e-mail accounts can be imported as tickets and ticket replies.
Both end-users and staff users can use e-mail to raise new tickets or update existing ones.
By managing all of your e-mail in your support desk, you can ensure that e-mails can be handled by a collaborative workforce, with no more messy carbon-copying or forwarding to other parties.
Software trusted by businesses and government departments
Kayako's software is trusted by organizations of all sizes who rely on a reliable and intuitive platform to operate their customer services.
If your workflow is simple, you will find Kayako software simple. Although we offer the most comprehensive suite of business and workflow tools, they won't clutter your workflow.
