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Connect the Dots with Kayako for Salesforce

Equip your sales team with the same customer context that makes your support team extraordinary.

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Have Better Conversations

Gain context into the conversations your customer is having with your support team.

Collaboration Made Easy

Sales teams can get involved in customer conversations and offer additional insight for your support team.

Bridge the Gaps

Break down the barriers and share knowledge between Sales, Success, and Support.

Get the Lowdown

Kayako for Salesforce gives your team a single view of customer conversations within Salesforce.

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Instantly understand the issues customers are facing with an at-a-glance view including status and priorities.

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Context where you need it. See support conversations against Salesforce leads, accounts, contacts, and opportunities.

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Visualize a Complete Customer Journey

Get The Full Context

Bring all your customers’ interactions and activities together in one seamless customer journey.

Dead-Simple Integration

Kayako’s Salesforce integration is as easy-to-connect as it is to use. Just a few clicks and you’ll be capturing your customers’ most relevant Salesforce activities in Kayako.

Find Out More About Customer Journeys

Add Context. Remove the Email ‘Back and Forth’.

Great customer experiences happen when teams work together.

Your sales and success teams can become Collaborators within Kayako, so they can offer notes to help your support team have smoother conversations.

It’s just another way Kayako helps bring everyone in your business closer to customers.

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Getting Started is Easy

Install from the Salesforce AppExchange in minutes.

Visit the AppExchange

or read our helpcenter article

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"We've seen a 50% reduction in agent ticket volume and a 40% decrease in response times. The ROI has been phenomenal – we're saving $500,000 annually in operational costs."

– VP of Support, E-commerce Platform

"In just 2 months, our autonomous solve-rate hit 82% allowing our team to focus on complex technical issues. This shift has improved our CSAT scores by 18 points."

– Director of Customer Success, SaaS Industry

"Autonomous support has been a game-changer. Our first-contact resolution rate improved from 55% to 85%. Agents now dedicate 4 hours daily to product education with our customers.”

– Head of Customer Experience, FinTech Startup

Make Service Go Smoothly

Sign up for a 14-day free trial. No credit card required.