Help Desk Software, Customer Service Software, Customer Support Software

SupportSuite Overview

Our flagship support product SupportSuite™ is a robust and flexible turn-key solution, allowing you to implement effective support channels, e-mail management and manage self-help resources. SupportSuite™ does this by combining ticketed support (web and e-mail based), live chat and an intuitive customer interface.

Key features of SupportSuite™ include:

Clean, fast and intuitive AJAX-based interface
Integration with Microsoft® Active Directory® (LDAP), vBulletin™ and ModernBill™, among many other third-party applications
Reliable live chat seamlessly through a client's web browser
ViewShare to share a desktop view with a client via their web browser
Integrated VoIP (soft phone) functionality
Robust SLA management, work schedules and escalation pathways
Teamworking features for creating and sharing events, tasks and contacts
Detailed reports and analysis
Synchronization with Microsoft® Outlook®
Integrate and synchronize with a Windows® Mobile® device

Evaluate SupportSuite's worth to your company right now by visiting our live demonstration installation, or by creating your own free 7-day trial account hosted on our servers. No installation or configuration is necessary on your part.

To find out more about our product offerings, click here. If you have any questions our sales team will be more than happy to assist you.