KayakoMobile is a versatile, powerful mobile support desk application for the professional on the go. Seamless integration with SupportSuite™ and eSupport™ means never being more than a few clicks away from customers.
KayakoMobile enables correspondence with customers through the company support desk
without the need for a PC and Internet connection. Using advanced XML-based
communication, KayakoMobile allows you to take a "snapshot" of the company help
desk and take it wherever it is needed.
Once the support desk has been synchronized to a mobile device with KayakoMobile,
you can make changes to the data on the go. The following
are some of the tasks that you can perform with KayakoMobile:
- New! Create tickets
- Draft replies to tickets, including file attachments and signatures
- Release tickets to the control of a fellow staff member
- Add notes to customers and tickets
- Add billing entries for work performed in the field
- Mark tickets to be forwarded to interested parties
- Modify properties of tickets, such as Status, Priority, Owner and Department
- Mark tickets to be removed from the support desk
Each of these tasks can be performed without an Internet connection.
KayakoMobile is designed for field use, so that you may perform these and other
tasks and they will be stored until an Internet connection is available, at which
point they are transferred to the server and executed.
The KayakoMobile synchronization process can either be performed with the mobile
device in its cradle while connected to a PC or using the mobile device's Internet
connectivity features, such as WiFi and cellular data. Data compression
technology means that data is synchronized quickly and efficiently on any Internet
connection.
Equipped with an intuitive easy-to-understand user interface, KayakoMobile's features
and functionality are easily mastered. Most screens can be navigated without
using the mobile device's touch screen and stylus.
Critical data is easily and quickly accessed - find a ticket by its ID or sort and
filter tickets based on a large spectrum of criteria, such as Due Date, Department,
Owner, Last Activity, etc. - all with a few clicks.
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Try KayakoMobile:
- Download the latest release of KayakoMobile for Windows Mobile 5 or 6 by clicking here. If you want the Pocket PC 2003 version, click here.
- Configure KayakoMobile:
- Click on the Synchronize button to start the two-way synchronization.
Requirements:
- Microsoft® Windows® Mobile
- 2003 Pocket PC edition
- 5 Pocket PC edition
- 6 Professional and Classic editions
- 64MB RAM Recommended
- Note: KayakoMobile does not support SmartPhone editions of Windows Mobile. This includes Windows Mobile 6 Standard.
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Overview