Our flagship support product SupportSuite is a robust and flexible turn-key solution, allowing you to implement effective support channels, e-mail management and manage self-help resources. SupportSuite does this by combining ticketed support (web and e-mail based), live chat and an intuitive customer interface.

Key features of SupportSuite include:

• Clean and intuitive AJAX based interface
• Integration with Microsoft Active Directory® (LDAP), vBulletin™ and ModernBill™ among many other third-party applications
• Reliable live chat seamlessly through a client's web browser
• ViewShare to share a desktop view with a client via their web browser
• Integrated VoIP (SIP) functionality
• Robust SLA management, work schedules and escalation pathways
• Teamworking features for creating and sharing events, tasks and contacts
• Detailed reports and analysis
• Synchronization with Microsoft® Outlook®
• Integrate and synchronize with a Windows Mobile® device