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Our flagship support product SupportSuite is a robust and flexible turn-key solution, allowing you to implement effective support channels, e-mail management and manage self-help resources.
SupportSuite does this by combining ticketed support (web and e-mail based), live chat and an intuitive customer interface.
Key features of SupportSuite include:
- Clean and intuitive AJAX based interface
- Integration with Microsoft Active Directory® (LDAP), vBulletin™ and ModernBill™ among many other third-party applications
- Reliable live chat seamlessly through a client's web browser
- ViewShare to share a desktop view with a client via their web browser
- Integrated VoIP (SIP) functionality
- Robust SLA management, work schedules and escalation pathways
- Teamworking features for creating and sharing events, tasks and contacts
- Detailed reports and analysis
- Synchronization with Microsoft® Outlook®
- Integrate and synchronize with a Windows Mobile® device
Signup for a free 7 day trial by Clicking Here or purchase the product by Clicking Here.
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