Search Results: Tin Tức Xe Cộ
Can you imagine a world where customer service was over physical mail? You sit down at your typewriter, write out a wordy letter, send it into the head office that’s located halfway across the country, and wait a few weeks for a reply? Or, go further back in time: you purchase an item from an…
Companies are finding new ways to improve the way they run. One of those ways is rethinking the way the company is structured and review the opportunities for career progression. In the most basic form, companies have the choice of opting for a flat or hierarchical structure. A flat structure is where there are fewer…
Why should you move to the new Kayako if you’re already using Kayako Classic? Kayako Classic has helped IT and customer support professionals like you with a secure, fully customizable and transparent self-hosted help desk platform for the past 15+ years. But maintaining an on-premise tool is becoming more expensive. And let’s face it, customer…
Inspirational Customer Service Quotes Discover the value of great service from top visionaries and creatives Start My Kayako Free Trial All of your customers are partners in your mission. Shep Hyken, Author Experience design should not be solely brand focused; instead it should not be too branded focused. It is about designing delivery of customer…
This is a guest post by our friends over at Nicereply. Viktor Magic will walk you through how to run a customer effort questionnaire and why it’s important to track CES after every transaction. Dealing with your business shouldn’t be hard work. Customers don’t want high effort experiences because difficult experiences make the customer feel exhausted. High…
In the age of disloyalty, it’s easy for your customer to jump ship from one subscription business or ecommerce store to another. How do you make a customer feel respected and gain their trust? Customer trust is a reciprocal behavior to what they receive. Trust comes when you understand your customer’s needs, respect them, and…
Let’s set the scene – I’m sure you’ll recognize it. You’ve been hired as a customer service manager, tasked with delivering great customer service. But your VPs and C-level execs are focused on profit margins and productivity. They want to cut your budget. Customer service is a cost-center, it doesn’t impact earnings, and investing money…