eCommerce is probably the field with the most key performance indicators (KPIs) to track. Though you can optimize your online business as much as you… Read More »How to Measure Customer Experience: 3 Reasons Why You Should be Tracking Customer Experience as Part of Your eCommerce Strategy
When collected and implemented properly, customer feedback can help improve your product and the services that support it. Learning of how customers perceive your business… Read More »How To Ask Customers for Feedback – The Proper Way
It happens to every business. At some point, while your head’s down trying to build the business and acquire customers, there comes a time when… Read More »How to Choose The Best Help Desk Software
When you think about businesses that are known for providing extraordinary customer service like Zappos, Amazon or Chick-Fil-A, they share a common trait. They’re obsessed… Read More »How to Build a Customer Oriented Culture From the Ground Up
1. Not Starting at Google 2. Unguided Experiences 3. Hard to Find Information 4. Basic Support Submittal Forms 5. Wounded Agent Experiences “The less effort… Read More »5 Customer Effort Villains and their Kryptonite
The times they are a-changing, and that goes double for the small business world’s help desk software. Customers, their habits and preferences, they’ve evolved a… Read More »The Best Help Desk Software for Small Business
Increasing a team’s productivity can be very important when it comes to successfully completing a task or a campaign you’re working to deliver. No matter… Read More »10 Tips to Increase Productivity in a Team
Every company wants to be customer-forward nowadays, probably because people know that, ultimately, it’s the customer that keeps them in business. Without the customer paying… Read More »Top Tips to Deliver the Best Customer Experience
With the use of technology on the rise, the customer experience landscape has changed forever. Long wait times and slow responses are no longer acceptable… Read More »5 Ways Technology Can Improve Your Customer Satisfaction Rates
In the customer service and support world, it’s no secret that live chat is changing the game. From driving sales to boosting customer experience and… Read More »How to Choose the Best Live Chat Software
In the current climate, customer experience is one of the main battlegrounds for sales organisations, often out-ranking factors like product and price. This can be… Read More »10 Customer Experience Best Practices for all B2B Sales Teams
If you take a look at Kayako’s website and blog, it’s obvious that we know live chat customer support is a big difference-maker for businesses… Read More »4 Reasons Why Live Chat Drives Sales and Loyalty To Your Business