Your Next Support Call Will Be with an AI helpdesk—And That’s a Good Thing
Discover how an AI helpdesk delivers quicker solutions, reduces wait times, and improves customer satisfaction—without losing the human touch!
ai customer automation
From Wooly Jumpers to AI Wonders: Transform Your IT Helpdesk
What do wooly jumpers and your IT helpdesk have in common? Discover how AI transforms your IT helpdesk into a proactive powerhouse!
From Switchboards to Smart Systems: The Surprising Link Between 19th-Century Operators and AI for Customer Support
Discover how AI for customer support is bringing back the personal touch—by doing what 19th-century operators did, only smarter and faster.
Why Upgrade? Kayako’s Knowledge Base AI Works with Your Existing System
Don’t replace your support system—enhance it. Kayako’s knowledge base AI layers seamlessly over your existing platform. See how.
AI in Customer Service: Transforming Support on Kayako, Zendesk, Freshdesk, and Salesforce
Have you ever wondered how AI in customer service can revolutionize interactions between businesses and customers? It’s an exciting topic, and today, we’ll explore how… Read More »AI in Customer Service: Transforming Support on Kayako, Zendesk, Freshdesk, and Salesforce
Contact Center Automation AI Won’t Replace Human Agents—But Bad AI Might
70% of customers would switch brands after one bad AI experience. Smart contact center automation enhances agents, not replaces them.
Enterprise Contact Center Solutions Don’t Start with AI
Enterprise contact center solutions need clean data before AI. Organize knowledge bases, tickets & workflows for smarter automation.
Contact Center AI Solutions Will Waste Your Money
Jumping into AI without a plan wastes money. Assess your readiness for contact center AI solutions with this quick self-check.
The First Step to Contact Center AI Software? Stop Thinking About Chatbots.
Stop relying on chatbots—real AI impact comes from contact center AI software that streamlines workflows and empowers human agents.
Customer Retention Rate Drops When CSMs Are Stuck in Support Mode
Customer retention rate suffers when CSMs are stuck in support tasks. Free them to focus on strategy and watch retention soar.
An AI Contact Center Helps Teams Escape the ‘Repetitive Ticket’ Trap
Escape the repetitive ticket trap! An AI contact center frees your agents for high-value work while boosting efficiency.
How Customer Service AI Chatbots Can Be Your Biggest Asset and Your Biggest Liability
Customer service AI can be your top ally—or your worst foe. Use it wisely, or risk pushing customers away faster than ever.