You’re browsing online searching for the perfect item at the perfect price. You find it quicker than you thought, but there’s an item that seems… Read More »3 Pain-Free Ways to Cut Live Chat First Response Times
Reducing customer effort is a high priority for support teams. As customers we all know the frustration of getting lost in endless email chains, chats, or… Read More »How to Reduce Back-And-Forth with Your Customers
Entering a small shop or boutique where they know your name and respect your business feels inclusive and welcoming. But as small businesses become bigger and build… Read More »Customer Context Has a Serious Scaling Problem
Customer support teams focus their efforts on three goals: solve the problem, make the customer happy and set them up for success. In essence, the… Read More »Context is key. Introducing Customer Journeys and Conversations
At Kayako, we know firsthand the daily pains and struggles that support teams deal with. Are customers reaching the right teams? Are teams providing the… Read More »Understand Your Customers Like Never Before with Unified Conversations