AI-Powered Customer Support: Transforming Service with AI
AI-powered customer support enhances efficiency, scales operations, and boosts satisfaction with smart automation and real-time insights.
AI-powered customer support enhances efficiency, scales operations, and boosts satisfaction with smart automation and real-time insights.
When collected and implemented properly, customer feedback can help improve your product and the services that support it. Learning of how customers perceive your business… Read More »How To Ask Customers for Feedback – The Proper Way
Customer feedback is important for any business that wants to better themselves. We can collect feedback on virtually any aspect of our business—our customer support,… Read More »How to Create a Customer Feedback Form Without Causing Friction
Learn the ASK-THINK-SAY framework for saying no in customer service. Handle requests politely while maintaining satisfaction and professionalism.
Customer feedback loops suffer from a lack of commitment. Most teams believe that a response to their customer marks the end of a closed-loop feedback… Read More »Who Should Be Accountable for Customer Feedback Loops?
This is a guest post by our friends over at Nicereply. Jakub Slámka will teach why it’s important to ace your next customer feedback survey… Read More »4 Mistakes You Must Avoid with Customer Feedback Surveys
CSAT. NPS. TTFR – So many acronyms, so little time! As a support team manager, you’re already wearing a ton of hats – bet you… Read More »What Support Metrics Should SaaS Companies be Using?
How do you decide on what bug or feature to prioritize in your next product cycle? This is a big question that teams stumble over.… Read More »What Bug or Feature Matters Most? How to Choose Your Priorities
Sure, I was only serving coffee. But it was my first day and I felt like somebody had handed me the nuclear launch codes. I… Read More »How to Deal with Negative Customer Feedback When It Feels Personal
This is a guest post by our friends over at Nicereply. Viktor Magic will walk you through how to run a customer effort questionnaire and why… Read More »How to Track Customer Effort for Every Transaction
Consumers hate making a purchase only to find out the product is faulty, doesn’t solve their problem, or isn’t what they thought they were getting.… Read More »How to Ask Customers to Leave a Product Review
How satisfied your customer is can depend on a lot of things: your product, your customer support team, your marketing and advertising, your branding, their… Read More »You’re Probably Measuring Customer Satisfaction Incorrectly