When you think about businesses that are known for providing extraordinary customer service like Zappos, Amazon or Chick-Fil-A, they share a common trait. They’re obsessed… Read More »How to Build a Customer Oriented Culture From the Ground Up
Increasing a team’s productivity can be very important when it comes to successfully completing a task or a campaign you’re working to deliver. No matter… Read More »10 Tips to Increase Productivity in a Team
Every company wants to be customer-forward nowadays, probably because people know that, ultimately, it’s the customer that keeps them in business. Without the customer paying… Read More »Top Tips to Deliver the Best Customer Experience
In the customer service and support world, it’s no secret that live chat is changing the game. From driving sales to boosting customer experience and… Read More »How to Choose the Best Live Chat Software
Usually, when your customers reach out to you, they are already in a bad state—they’re having problems with their product or service and they want… Read More »4 Things Customers Hate When They’re Looking for Help
What is customer retention? Simply put, customer retention refers to the strategies and tactics businesses use to encourage repeat purchases and ongoing loyalty from… Read More »4 Customer Retention Strategies To Help Online Businesses Boost Loyalty
Customers and prospects have a number of ways to reach your team with sales and support questions, but none are as effective and immediate as… Read More »Learn To Drive Customer Success With Live Chat
At Kayako, we want to help you create effortless customer support experiences. Before we launched, it was obvious that traditional help desk solutions weren’t doing… Read More »Make the Switch: Why Kayako Is The Customer Support Software For Your Small Business
Live chat software is relatively new to the customer support world, but it’s caught on like wildfire. Today, most websites offer live chat support as… Read More »Top 5 Ways to Improve Your Company’s Live Chat Experience