This is a guest post by Puneet Kataria, the founder of Promoto. The Word of Mouth Marketing Association found that word of mouth drives an estimated $6… Read More »Great Customer Service Is the Basis for Future Brand Advocacy
This is a guest post by Maria Lebed, Customer Support Advocate and Writer at Provide Support. No doubt, live chat has many benefits not only… Read More »6 Simple Steps You Can Follow to Create Memorable Live Chat Experiences
This is a guest post by Lindsay Willott, founder of Customer Thermometer. I recently read the unputdownable The Hard Thing About Hard Things by Ben Horowitz,… Read More »The 3 Customer Service Skills of Brilliant Support Teams
This is a guest post from Luis Hernandez, VP of Customer Success at Geckoboard. If you contact Geckoboard for support, your request could be handled… Read More »How to Scale a Support Team Around the Globe
This is a guest post by Owen Enaohwo of Sweet Process. Are you looking to develop trust with your support team? Without this trust, they… Read More »How Documented Procedures Can Make Your Customer Support More Effective
This is a guest post from Desiree de la Rosa of Videopath. Video is an excellent self-service tool. It offers a unique way for customers to learn… Read More »How to Use Interactive Video for Self-Service Support
No business wants to lose customers. But before throwing more money at the marketing and sales departments, have you ever looked at why some customers… Read More »How to Increase Your Customer Retention Rate
Content marketing can be for more than just gaining new customers — it can, and should, serve as an educational tool. If you attract users… Read More »How Content Marketing Helps You Support Customers, Not Just Win Them
Team management ideas, activities and models When something goes wrong, you need to know that you’ve got the right team to handle any crisis. You… Read More »How to Work with Your Engineering Team When the Heat Is On
Interactive Guide Developing a great customer support experience is as much art as it is science. So much depends on the type of product, the… Read More »Interactive Guides: The Secret Weapon in Support’s Arsenal
Customers who go to self-service first are part of a growing user type who prefer to solve their own problems. They are by nature both… Read More »What Goes into a Help Center Audit?
We believe customer support is just as responsible for company growth as any other team. We want support teams to be armed with the data,… Read More »Write for us! Contributor guidelines for Kayako’s blog