Company News

Why We Rebuilt Kayako Messenger as a Live Chat Tool for Customers and Teams

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Product Guides

How (and Why) We Redesigned the Live Chat Experience

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Customer Experience

How An Automated Customer Service Email Saved Us 8 Unnecessary Replies

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Customer Experience

Personalizing Auto-Responses: Smart Settings for Proactive Support

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Customer Experience

The History of Customer Service: Ticket Troubleshooting to Proactive and Personal

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Customer Experience

How to Boost Customer Retention with Unified Customer Support

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Product Guides

Scaling Your Customer Service with Helpdesk Automation

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Company News

It’s Time to Make Customer Service Your Competitive Advantage

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Company News

It’s Time to Retire the Help Desk. Here’s How We’re Doing It.

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Product Guides

Webinar: SLAs – How to Meet Your Customer Expectations

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