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Speed Isn’t Everything: What to Measure When Scaling Your Support Team

by The Kayako Team
August 25, 2015December 18, 2024

Scaling up your customer support team means you not only need to hire more staff to handle the increase in volume, but you’ll also want… Read More »Speed Isn’t Everything: What to Measure When Scaling Your Support Team

When Should You Be Recruiting Your Next Support Agent?

by The Kayako Team
August 18, 2015December 18, 2024

How fast is your company growing? Can your customer support team keep up with the growth? Often support teams hire when they are drowning in… Read More »When Should You Be Recruiting Your Next Support Agent?