Many people ask me, “why have you stayed in the same organization for so long? What was it that made you stay? Did you ever… Read More »My Customer Service Career: What 9 Years in One Company Looks Like
The dead zone—this was how Gary, my team lead and Kayako’s Support Manager, described the first few hours of my shift. It’s a 2-hour period… Read More »Creating Customer Service Training Videos to Onboard New Recruits
At Kayako, we’ve always been concerned with building our company as diverse and inclusive as possible. It’s in our DNA as well as our mission.… Read More »Are You on a Mission to Supercharge Your Business Through Diversity and Inclusion? (You May Want to Read This.)
If you’re a hiring manager in a startup you can agree with me when I say, It’s not easy to build a dream team with… Read More »Recruiting Passive Candidates: 3 Strategies to Get Your next Star Hire
Even if you’re the best writer or can provide detailed and helpful screenshots, emailing customers can go only go so far. This is why remote sessions… Read More »How An Automated Customer Service Email Saved Us 8 Unnecessary Replies
Company culture is an ever evolving matter. And as you grow it becomes at risk of fading away. The importance of company culture can not… Read More »Building and Shaping Company Culture You Can Be Proud Of
Continuous professional development can transform your career trajectory. For a customer support rep, you can become better at your job in ways you never expected… Read More »8 Customer Service Skills to Boost Your Career
We like to think of ourselves as people who stick to our deadlines (I am sure you are the same!). So why do we often… Read More »How to Royally Screw up a Product Launch — Twice
We’ve taken the scenic route at Kayako: we’ve bootstrapped to more than 120 people. As we’ve grown from 5 to 20 to 50 to 100 and… Read More »14 Books Investors Wish All Startup Founders Had Read
We looked back with our best posts from the customer support community in 2015, now we’re looking forward with predictions for 2016. We’ve asked support… Read More »Customer Support Predictions for 2016
Today, on the 145th birthday of Mahatma Gandhi, the Kayako team in India team took to the streets…to sweep them. Our senior content writer Yaju… Read More »Kayako Joins the ‘Clean India’ Campaign
On Saturday, the 19th December 2009, we celebrated the first Annual Fest at Kayako. This is the first of what is going to be an annual event, where the whole team (and their families) are invited to a party, everyone an opportunity to celebrate the year, to reflect on what we have achieved and to look forward to the next.
We also use the party as an event to bring together some known faces in information technology – inviting speakers and related dignitaries to give an insight into what Kayako, the government, industry as a whole and the education system is doing for IT in our region.
Read More »Kayako’s annual end-of-year team festival