Customer Experience

How to Get a Pay Rise as a Customer Support Manager

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Startup Life

How I Messed up a Remote Training Session (and What I Did to Ace the Next One)

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Startup Life

Onboarding Remote Workers: How to Do It Right to Build Team Culture

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Customer Experience

How to Sell Better Customer Service to Your Board

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Customer Experience

Empathy With Your Coworkers = Better Customer Service

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Customer Experience

5 Ways to Support Your Support Team

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Customer Experience

Why and How to Set Better Goals for Your Support Team

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Customer Experience

People Wranglers or Individual Contributors? What’s the Difference and Who Is Most Important?

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Customer Experience

Get HIRED: How to Find and Hire Your First Dedicated Customer Support Rep

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Customer Experience

Agents or Ninjas? What Should You Call Your Support Team?

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Customer Experience

How to Empower Your Support Team with More than Smiles

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Customer Experience

Customer Support Training Is Way Too Passive

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