B

Bounce Rates

What are bounce rates?

This metric refers to the frequency that visitors leave your knowledge base after visiting just one page. Measuring your bounce rate helps you to see whether users are using the content on your knowledge base effectively.

If you have a very high bounce rate it’s likely that customers aren’t able to easily find what they need and are choosing a different support channel instead.

Deliver Excellent Customer Support Experiences With Ease

Sign up for a 14-day free trial. No credit card required.