Customer experience online dictionary

Glossary of customer experience and customer service terminology

All
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B
C
D
E
F
G
H
I
J
K
L
M
N
O
P
Q
R
S
T
U
V
W

C

Call Center

C

Call Wait Time

C

Channel Strategy

C

Channel Usage

C

Channels

C

Churn

C

Code of Practice

C

Collaborators

C

Competitive Advantage

C

Complaints

C

Compliments

C

Contact

C

Conversation

C

Conversations Per Teammate

C

Customer Centric

C

Customer Database

C

Customer Delight / Customer Wow

C

Customer Driven Marketing Strategy

C

Customer Effort Score (CES)

C

Customer Experience

C

Customer-Focused

C

Customer Information

C

Customer Insights

C

Customer Interaction

C

Customer Relationship

C

Customer Relationship Management (CRM)

C

Customer Retention

C

Customer Satisfaction

C

Customer Satisfaction Score (CSAT)

C

Customer Service Experience

C

Customer Service Philosophy

C

Customer Service Survey

C

Customer Support Metrics

C

#custserv