C

Customer Interaction

What are customer interactions?

Customer interactions are recorded in cases to give a complete picture of the service people have received, including recorded calls, emails, chats and social media posts. These interactions continue until a case is marked as resolved. They can be a useful metric for looking at how long it takes to solve problems and identifying support desk members that are getting backlogged.

Deliver Excellent Customer Support Experiences With Ease

Sign up for a 14-day free trial. No credit card required.