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Customer Interaction

 

What are customer interactions?

Customer interactions are recorded in cases to give a complete picture of the service people have received, including recorded calls, emails, chats and social media posts. These interactions continue until a case is marked as resolved. They can be a useful metric for looking at how long it takes to solve problems and identifying support desk members that are getting backlogged.

Related: 3 Benefits of Managing Customer Interactions in One Place

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