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On-Premise
Features
Tour
SingleView™
Live Chat
Collaboration
Self Service
Social
Integrations
Walkthrough
Compare Us
Solutions
Customer Support
Shared Inbox
Ticketing Software
Internal Help Desk
Ecommerce Customer Service
Internal IT Support Desk
Pricing
Resources
Blog
eBooks
Case Studies
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Customer experience online dictionary
Glossary of customer experience and customer service terminology
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G
H
I
J
K
L
M
N
O
P
Q
R
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T
U
V
W
P
Pending Conversations
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P
Percentage of Escalations
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P
Phone Interactions
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P
Placeholder
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P
Positive Social Mentions
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P
Priority
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Q
Queue
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R
Rating Response Rate
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R
Real-Time Messaging
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R
Reassign Conversation
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R
Reopen Conversation
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R
Replies Per Conversation
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R
Replies Per Day
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R
Reply Time
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R
Resolution Time
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R
Resolved Conversation
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R
Retention
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S
Self-Service
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S
Self-Service rate
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S
Service Culture
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S
Service Level Agreement (SLA)
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S
Service Promise
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S
Single Sign-On
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S
SLA Breach
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S
Social CRM
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S
Social Customer Service
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S
Supervisor
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S
Support-Driven Development
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S
Support Funnel
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S
Swag Packages Sent
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T
Ticket
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T
Top Tags
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T
Touchpoints
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T
Training
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T
Troubleshooting
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T
Twitter Conversation
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