Customer experience online dictionary

Glossary of customer experience and customer service terminology

All
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B
C
D
E
F
G
H
I
J
K
L
M
N
O
P
Q
R
S
T
U
V
W

R

Rating Response Rate

R

Real-Time Messaging

R

Reassign Conversation

R

Reopen Conversation

R

Replies Per Conversation

R

Replies Per Day

R

Reply Time

R

Resolution Time

R

Resolved Conversation

R

Retention