Customer experience online dictionary

Glossary of customer experience and customer service terminology

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D
E
F
G
H
I
J
K
L
M
N
O
P
Q
R
S
T
U
V
W

S

Self-Service

S

Self-Service rate

S

Service Culture

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Service Level Agreement (SLA)

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Service Promise

S

Single Sign-On

S

SLA Breach

S

Social CRM

S

Social Customer Service

S

Supervisor

S

Support-Driven Development

S

Support Funnel

S

Swag Packages Sent