In This Case Study
Envato, a world-leading online community, struggled to manage the volume of support requests they received. They tried building their own help desk to address the problem, but quickly realized that the project was too time-consuming and expensive. That’s when they turned to Kayako.
Now, Envato customers receive the support they need fast. The company handles more requests in less time and can focus on delivering high-quality service during every interaction.
With Kayako, Envato was able to:
- Increase customer satisfaction
- Resolve tickets faster
- Manage all customer bases in a single system
- Boost productivity
See How Envato Answers Every Customer In 24 Hours Or Less