In This Case Study
Quick Heal Technologies, a leading provider of internet security tools and anti-virus software, serves millions of users worldwide.Their customer service team couldn’t keep up with the high volume of requests they received. Inquiries were falling through the cracks and customers were struggling to get the support they needed.
Kayako’s customer service software helped Quick Heal streamline their support process. Now, agents get all the information they need in one place and customers get issues resolved in a more timely manner. With Kayako, Quick Heal was able to:
- Reduce ticket response and resolution times
- Improve collaboration and reduce duplication of effort
- Extend support hours
- Consolidate conversations from multiple sources
Find Out How Quick Heal Streamlined Customer Service