In This Case Study
Texas Tech University is one of the top public university systems in the nation. Unfortunately, managing service requests for a campus that large proved challenging. They didn’t have a system to help them handle a high volume of support requests efficiently, leaving both their agents and their customers frustrated.
The organization began searching for a tool that could streamline customer support processes. After comparing different solutions, Texas Tech chose Kayako. With quick implementation and out-of-the-box features, it didn’t take long to notice improvements. Now, the Texas Tech team handles all of their support requests quickly and resolves customer problems with ease. With Kayako, Texas Tech was able to:
- Reduce the number of support tickets
- Improve internal collaboration
- Increase customer satisfaction
- Gain self-service capability
See How Texas Tech Reduced Ticket Volume With Kayako