Find out how you can future-proof your self-service support center without completely revamping it.
For customer support teams, it can feel like you’re always putting out fires, and just waiting for the next one to come along – but it doesn’t have to be like this.
You can leverage self-service to reduce the volume of inbound support requests by empowering customers quickly and easily help themselves.
When you build your self-service with growth in mind you will:
- Reduce inbound tickets for simple questions
- Free up time to let your team focus on the things that matter
- Improve customer satisfaction and reduce your customer effort score
Jon Meyer, Customer Support Knowledge Leader at Twilio will show you how to find actionable insights that will improve your self-service organization. He’ll also explain how you can take Twilio’s key learnings and apply them to build a similar system for your organization.
About the speakers
Kelly O’Brien has provided self-service content management services for Kayako. By day, she is a mild-mannered technical writer, but by night…well, she’s still pretty mild-mannered. She likes to cook, eat, bike and throw Lego parties.
Jon Meyer is a self-service expert with over 10 years of experience. He is passionate about the exciting intersection of support and design while helping companies reduce customer effort with beautiful, intuitive support experiences.