From FAQs to KB: How to Make The Most of Your Organization’s Knowledge

Don't Let Your Growth Rate Damage Your Customer Support Process

Watch Webinar

Find out how you can future-proof your self-service support center without completely revamping it.

For customer support teams, it can feel like you’re always putting out fires, and just waiting for the next one to come along – but it doesn’t have to be like this.

You can leverage self-service to reduce the volume of inbound support requests by empowering customers quickly and easily help themselves.

When you build your self-service with growth in mind you will:

  • Reduce inbound tickets for simple questions
  • Free up time to let your team focus on the things that matter
  • Improve customer satisfaction and reduce your customer effort score

Jon Meyer, Customer Support Knowledge Leader at Twilio will show you how to find actionable insights that will improve your self-service organization. He’ll also explain how you can take Twilio’s key learnings and apply them to build a similar system for your organization.

About the speakers

Kelly O’Brien

Kelly O’Brien has provided self-service content management services for Kayako. By day, she is a mild-mannered technical writer, but by night…well, she’s still pretty mild-mannered. She likes to cook, eat, bike and throw Lego parties.

Jon Meyer

Jon Meyer is a self-service expert with over 10 years of experience. He is passionate about the exciting intersection of support and design while helping companies reduce customer effort with beautiful, intuitive support experiences.


Deliver Excellent Customer Support Experiences With Ease