AI for customer support
$1 per resolution.
80% ticket deflection.
AI that chats with customers, triages tickets, suggests responses, and learns continuously—so your team handles conversations, not chaos.
Trusted by support teams at leading companies
Over 300 companies have transformed their customer support with Kayako AI.
$1 AI resolutions vs
$12 human tickets
Support costs used to scale with headcount. Kayako scales with intelligence.
$12+ per human-handled ticket
$1 per AI resolution
Limited to business hours
24/7, instant responses
Hire, train, hope they stay
AI doesn't quit or burn out
Agents forget, leave, get inconsistent
Self-learning, always improving
| Comparison | Traditional Support | Kayako AI Support |
|---|---|---|
| Cost per ticket | $12+ per human-handled ticket | $1 per AI resolution |
| Availability | Limited to business hours, time zones | 24/7 instant responses, global coverage |
| Scaling | Hire, train, hope they stay (3-month ramp) | AI doesn't quit, burn out, or need PTO |
| Knowledge retention | Agents forget, leave, get inconsistent | Self-learning mode captures & improves |
| Languages | Limited by agent language skills | 100+ languages, instant translation |
Result: Up to 50% reduction in support costs. That's a cost reset.
AI that handles the heavy lifting
Eight AI capabilities that transform how your team delivers support.
AI Chat
Instant answers to common questions, 24/7. Handles FAQs, collects details, hands off to human when needed.
AI Ticket Triage
Auto-classifies, prioritizes & routes tickets. Asks smart follow-ups to gather everything agents need.
AI-Suggested Responses
Recommends the best reply based on ticket context, knowledge base, and similar past issues.
Self-Learning Mode
Learns from resolved tickets and continuously improves without manual training. Gets smarter every day.
AI Ticket Assistant
Lets agents "chat" with a ticket to find specific info—eliminates hunting through long threads.
AI Ticket Summary
Summarizes long threads with one click—understand the full story at a glance, no scrolling required.
Audio Transcription
Transcribes and summarizes call recording attachments. Every conversation searchable and actionable.
Multilingual AI
Responds instantly in 100+ languages. Global support without hiring multilingual agents.
The result: 80%+ ticket deflection in under 90 days. 15-25% reduction in handle time. Up to 50% lower support costs.
Your support team is drowning.
AI is the life raft.
Ticket queues never shrink
Every morning starts with a backlog. Every night ends with unfinished work. The queue grows faster than your team can handle.
Repetitive tickets burn out your best people
Password resets. Order status. Same questions, different day. Your skilled agents waste talent on mundane work.
Turnover kills momentum
Every agent departure costs $20,000+ and three months of scrambling. New hires barely keep up before the next one leaves.
Global customers, local hours
Customers don't wait for your timezone. Without 24/7 coverage, tickets pile up overnight and CSAT tanks.
What if AI could handle 80% of tickets—instantly, accurately, in any language?
See How Kayako AI WorksWhy support leaders trust Kayako AI
"Kayako cut our ticket age from 18 hours to under 5 and half of those tickets disappeared entirely. We weren't buying a new interface. We were buying a cost reset."
Colin Guilfoyle
SVP Customer Support, Trilogy
"What used to take hours now takes minutes. Our customers are happier, our agents are more productive, and we're saving thousands every month."
Aditi Garg
VP Customer Support, Tivian
"Every time we lost a support agent, it cost us $20,000. Since we brought in Kayako, the team was burnt out—now they have room to breathe. We've cut churn dramatically."
Balaji Jayaraman
VP Customer Support, Aurea
"Support used to ping our engineers constantly. Now with Kayako pulling answers from our docs and logs, tickets get resolved before they ever hit engineering."
Csaba Daniel
VP of Customer Solutions Engineering, Influitive
Why teams switch to Kayako
Most help desks bolt on AI as expensive add-ons. Kayako was built AI-first.
- ✓ $79/agent + $1/resolution
- ✓ AI included natively
- ✓ Instant deployment
- ✓ 100+ languages
- ✗ Zendesk: $155/mo + $50 AI + $1.50/res
- ✗ Intercom: from $29/mo + $0.99/resolution
- ✗ Freshdesk: $49/mo + $29 AI Copilot
| Platform | Kayako One | Zendesk | Intercom | Freshdesk |
|---|---|---|---|---|
| Base pricing | $79/agent/mo | $155/mo | from $29/mo | $49/mo |
| AI add-on | Included | +$50/agent | Included | +$29 Copilot |
| Per AI resolution | $1 | $1.50 | $0.99 | Session fees |
| Self-learning AI | Manual training | Limited | Limited | |
| Languages | 100+ | 30+ | 45+ | 33+ |
The Kayako difference: You pay for outcomes (resolved tickets), not headcount (agent seats). AI that learns from every resolution. Support in 100+ languages without hiring multilingual agents.
Frequently asked questions
How does Kayako's AI learn without manual training?
What's included in the $79/agent pricing?
How quickly can we see 80% ticket deflection?
How does multilingual AI support work?
What happens when AI can't handle a ticket?
How does AI Ticket Summary help agents?
Will AI replace our support agents?
Deflect 80% of tickets in 90 days
Join 300+ companies transforming customer support with Kayako AI.