Simple And Transparent Pricing

Plans for teams and businesses of every stage, shape and size

Growth

Customer service cloud software for small and growing teams

$30
per agent per month

A conversational experience for customers including:
Live chat, Facebook, Twitter and email
Help center
Basic performance reports
SingleView™
Agents log in with Google
Standard support plan
Workflow automations: assign tickets to agents
Advanced reporting
Multiple brands, multiple languages
Time-saving macro powered responses
Custom fields for capturing critical information
Slack integration
700+ Zapier integrations
Organization Profiles for Agents
Agent collision prevention

Scale

Customer service cloud solution for larger teams and businesses

$60
per agent per month

Free collaborators

Everything in Growth, plus:
Advanced workflow customization
Internal help center and knowledge base
Custom forms for help center
Customer access to every ticket from their organization
Custom security policies
Custom roles and permissions
Salesforce integration
Custom performance reports
Help center advanced layout and design options

Classic On-Prem

Customer service solution you can install behind your firewall

$59
per agent per month

 

 

On-Prem Help Desk Ticketing solution with:
Live chat and email
Help center & Support portal
Customizable PHP source code
VOIP Phone / Click to call
Advanced Reporting with Kayako Query Language (KQL)
Automation (SLAs, Macros, Workflows)
Multiple brands, multiple languages
REST APIs

Sign Up For A Free Trial Like These Great Companies Did

client-logos@2x

Frequently Asked Questions

Looking For Something Else? Let’s Talk

What’s an agent?

An agent is any user within your business who can communicate with customers through Kayako. Every manager, support rep, and administrator will need an agent account.

Can I try Kayako for free?

Of course! You can trial any Kayako plan free for 14 days. If you want to try another plan, just ask. When you’re confident Kayako is right for you, you can buy any plan from within your trial account.

What’s a collaborator?

Collaborators bring subject matter experts closer to your customers. Anyone can join as a collaborator - they’re free! They can view and work on customer conversations and leave internal notes, but they can’t send outbound communications.

Can I add/remove agents?

It’s really easy to add or remove agents whenever you like, all from within your account.

Is my data safe and secure?

Absolutely - we’re fanatical about security. We’ve baked in several layers of enterprise-grade security into our product, platform, and processes. Learn more about Kayako security.

Bring All Hands On Deck With Collaborators

It’s easy to invite colleagues to Kayako and bring them in the loop. Collaborators can see conversations, leave private notes and draft help center articles while your agents handle the conversation.

space_explorers@2x

We built Kayako because we believe traditional help desks just aren’t helpful anymore. Customer service software needs to be beautifully simple - but if it doesn’t help you get better, you can’t improve. You need a platform that will help you work better together as a team while building closer relationships with your customers through quick, personalized customer service experiences.

Kayako is an investment in your customer experience to build a competitive advantage: effortless customer service. We set our pricing at a level that lets us grow as you grow, so we too can continuously improve, innovate and fulfill our goal of helping every business get better at customer service.

Compare Plans: Find The Perfect One For You

Pricing

Pricing Per Agent, Per Month - Paid Annually

$30

$60

$59

Communicate

Twitter and Facebook Account Integrations

Email

Live Web Chat

Live Chat: Customizable Design and Content

Twitter

Facebook

Live Chat: SDK

Live Chat: Proactive Engagement Rules

Up to 10

Up to 15

Unlimited

Collaborate

Collaborators: Internal and External

Up to 5

Up to 10

Email forwarding

Teams

10 Teams

15 Teams

Unlimited Departments

Agent Collision Prevention

@mentions

Context

SingleView™ of Customer Journey

Organization Profiles for Agents

Customer Access to All Organization’s Tickets

Customer History

Unlimited

Unlimited

Unlimited

Custom Fields for Capturing Critical Information

Self-service

Help Center

Help Center: Knowledgebase

Help Center: Rich Text Articles

Help Center: Login Using Google, Facebook, Twitter

Help Center: Article Comments And Ratings

Help Center: Ticket Status Dashboard

Help Center: Search With Automated Suggestions

Help Center: Mobile Friendly

Help Center: Internal Help Center and Knowledge Base

Help Center: Languages

Single Language

Multiple Languages

Multiple Languages

Productivity

Universal Search for Agents

Macro Snippets for Agents

Macro Powered Responses

Macro Personalization

Custom Inbox Views

Restricted Inbox Views

Agent Time Tracking

Custom Reports

Custom Forms for Submitting Inquiries via Help Center

Unlimited

Internal Help Center

Workflow

SLAs

Multiple SLAs

Multiple SLAs

Workflow Automations: Assign Tickets To Agents

Workflow Automations: Based on Conditions

Workflow Automations: Based on Time Settings

Business Hours

Multiple sets

Multiple sets

Business Holidays

Custom Triggers For Workflows

Custom statuses, priority levels
and types

Custom statuses, priority levels
and types

Spam Filter

Insights

Basic Performance Reports

Advanced Performance Reports

SLA Reports

Satisfaction Score

Help Center Search Term Insights

Help Center Google Analytics

BRANDING & CUSTOMIZATION

Help Center: Brand Look and Feel

Help Center: Advanced Layout and Design Options

Custom Subdomain Name with SSL

Customizable Email Templates

Multiple Brands

2 brands

5 brands

Unlimited brands

Remove Kayako Branding in Emails

Help Center: Remove Kayako Logo

Remove Kayako Branding from Chat

Integrations

Zapier Integration: Import Data from 700+ Apps

Webhooks and Endpoints

Slack Integration

REST API

300 requests per minute

Customizable

Salesforce Integration

Security and Platform

Agents Log In with Google

Single Sign-On API for Agents

Community App

Single Sign-On API for Customers

Community App

SSL Encryption

Two-Factor Authentication For Agents

Two-Factor Authentication For Customers

Network Access Restrictions

Custom Password Policies for Customers

Custom Password Policies for Agents

Digitally Signed Emails (DKIM)

Customizable

SPF

Customizable

Custom Agent Roles and Permissions

Team roles

Access Logs

Content Delivery Network

EU/EEA Data Center Location

Support & Success

Standard Support Plan

Gold Support Plan

$3 Per Agent, Per Month

$6 Per Agent, Per Month

$6 Per Agent, Per Month

Platinum Support Plan

$6 Per Agent, Per Month

$12 Per Agent, Per Month

$12 Per Agent, Per Month

Additional Collaborators

$10 Per Collaborator, Per Month

Affordable, Scalable, Effortless—
Kick-Start Your Customer Service Today

Sign up for a 14-day free trial. No credit card required.