Simple, All Inclusive Packages

All the features of Kayako on a single plan. You choose the number of agents.

Kayako Cloud

Customer service cloud solution for small and growing teams
(Minimum seat requirement: 5)



Free collaborators

Classic On-Prem

Customer service software for large teams and businesses
(Minimum seat requirement: 10)


Kayako + Engine Yard (Preferred On-Prem Partner)

A conversational experience for customers including:
Live chat, Facebook, Twitter and email
Help center
Basic performance reports
Agents log in with Google
Standard support plan
Workflow automations: assign tickets to agents
Advanced reporting
Multiple brands, multiple languages
Time-saving macro powered responses
Custom fields for capturing critical information
Slack integration
700+ Zapier integrations
Organization Profiles for Agents
Agent collision prevention
Advanced workflow customization
Internal help center and knowledge base
Custom forms for help center
Customer access to every ticket from their organization
Custom security policies
Custom roles and permissions
Salesforce integration
Custom performance reports
Help center advanced layout and design options

On-Prem Help Desk Ticketing solution with:
Live chat and email
Help center & Support portal
Customizable PHP source code
VOIP Phone / Click to call
Advanced Reporting with Kayako Query Language (KQL)
Automation (SLAs, Macros, Workflows)
Multiple brands, multiple languages

Kayako Cloud

Classic On-Prem


Twitter and Facebook Account Integrations


Live Web Chat

Live Chat: Customizable Design and Content



Live Chat: SDK

Live Chat: Proactive Engagement Rules

Up to 15



Collaborators: Internal and External

Up to 10

Email forwarding


15 Teams

Unlimited Departments

Agent Collision Prevention



SingleView™ of Customer Journey

Organization Profiles for Agents

Customer Access to All Organization's Tickets

Customer History



Custom Fields for Capturing Critical Information


Help Center

Help Center: Knowledgebase

Help Center: Rich Text Articles

Help Center: Login Using Google, Facebook, Twitter

Help Center: Article Comments And Ratings

Help Center: Ticket Status Dashboard

Help Center: Search With Automated Suggestions

Help Center: Mobile Friendly

Help Center: Internal Help Center and Knowledge Base

Help Center: Languages

Multiple Languages

Multiple Languages


Universal Search for Agents

Macro Snippets for Agents

Macro Powered Responses

Macro Personalization

Custom Inbox Views

Restricted Inbox Views

Agent Time Tracking

Custom Reports

Custom Forms for Submitting Inquiries via Help Center


Internal Help Center



Multiple SLAs

Multiple SLAs

Workflow Automations: Assign Tickets To Agents

Workflow Automations: Based on Conditions

Workflow Automations: Based on Time Settings

Business Hours

Multiple sets

Multiple sets

Business Holidays

Custom Triggers For Workflows

Custom statuses, priority levels and types

Custom statuses, priority levels and types

Spam Filter


Basic Performance Reports

Advanced Performance Reports

SLA Reports

Satisfaction Score

Help Center Search Term Insights

Help Center Google Analytics


Help Center: Brand Look and Feel

Help Center: Advanced Layout and Design Options

Custom Subdomain Name with SSL

Customizable Email Templates

Multiple Brands

5 brands

Unlimited brands

Remove Kayako Branding in Emails

Help Center: Remove Kayako Logo

Remove Kayako Branding from Chat


Zapier Integration: Import Data from 700+ Apps

Webhooks and Endpoints

Slack Integration


500 requests per minute


Salesforce Integration


Agents Log In with Google

Single Sign-On API for Agents

Community App

Single Sign-On API for Customers

Community App

SSL Encryption

Two-Factor Authentication For Agents

Two-Factor Authentication For Customers

Network Access Restrictions

Custom Password Policies for Customers

Custom Password Policies for Agents

Digitally Signed Emails (DKIM)




Custom Agent Roles and Permissions

Team roles

Access Logs

Content Delivery Network

EU/EEA Data Center Location


Standard Support Plan

Platinum Support Plan

Additional Collaborators

Sign Up For A Free Trial Like These Great Companies Did


Frequently Asked Questions

Looking For Something Else? Let’s Talk

What’s an agent?

An agent is any user within your business who can communicate with customers through Kayako. Every manager, support rep, and administrator will need an agent account.

Can I try Kayako for free?

Of course! You can trial any Kayako plan free for 14 days. If you want to try another plan, just ask. When you’re confident Kayako is right for you, you can buy any plan from within your trial account.

What’s a collaborator?

Collaborators bring subject matter experts closer to your customers. Anyone can join as a collaborator - they’re free! They can view and work on customer conversations and leave internal notes, but they can’t send outbound communications.

Is my data safe and secure?

Absolutely - we’re fanatical about security. We’ve baked in several layers of enterprise-grade security into our product, platform, and processes. Learn more about Kayako security.

Bring All Hands On Deck With Collaborators

It’s easy to invite colleagues to Kayako and bring them in the loop. Collaborators can see conversations, leave private notes and draft help center articles while your agents handle the conversation.


We built Kayako because we believe traditional help desks just aren’t helpful anymore. Customer service software needs to be beautifully simple - but if it doesn’t help you get better, you can’t improve. You need a platform that will help you work better together as a team while building closer relationships with your customers through quick, personalized customer service experiences.

Kayako is an investment in your customer experience to build a competitive advantage: effortless customer service. We set our pricing at a level that lets us grow as you grow, so we too can continuously improve, innovate and fulfill our goal of helping every business get better at customer service.

Affordable, Scalable, Effortless—
Kick-Start Your Customer Service Today

Request a demo now.