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See Kayako In Action

Learn what Kayako can do for your team in our ten minute walkthrough video.

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About Wistia

Why Choose Kayako?

Omnichannel Support

Interact with customers using their preferred communication channel, be it live chat, email or social media.

Live Chat

Add live chat to your help center, website and mobile apps to keep customers happy through personal real-time conversations.

Customer Journey SingleView™

See all of a customer’s interactions and activities across all channels to deliver personalized support.

Collaborate

Get help from internal experts and outside vendors to resolve complex issues quickly.

Automations

Automate activities to save time and streamline support.

Easy Integrations

Connect Kayako to hundreds of your favorite apps for instant customer context.

"We've seen a 50% reduction in agent ticket volume and a 40% decrease in response times. The ROI has been phenomenal – we're saving $500,000 annually in operational costs."

– VP of Support, E-commerce Platform

"In just 2 months, our autonomous solve-rate hit 82% allowing our team to focus on complex technical issues. This shift has improved our CSAT scores by 18 points."

– Director of Customer Success, SaaS Industry

"Autonomous support has been a game-changer. Our first-contact resolution rate improved from 55% to 85%. Agents now dedicate 4 hours daily to product education with our customers.”

– Head of Customer Experience, FinTech Startup

Companies You Love Choose Kayako

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Proactive, Personal And Effortless Customer Service

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