Support Customers And Grow Personal Relationships

help-desk-chat-example
andgrowpersonal@2x
newemail_icon@3x

Email

newlivechat_icon@3x

Live Chat

newtwitter_icon@3x

Twitter

newfacebook_icon@3x

Facebook

newselfserv_icon@3x

Self Service

newmobile_icon@3x

Mobile

helpcustomershelpthemselves@3x

Help Customers Help Themselves

Help Center

Customers can answer their own questions, quickly and simply, using an easy-to-search repository of self-help articles, videos and FAQs.

Help Center Analytics

Monitor search terms to identify gaps in your self-service portal and optimize your content to meet customer needs.

Personalize For Each Brand

Easily build and customize multiple Help Centers, each with unique content and branding.

SingleView™: Customer Information At Your Fingertips

Customer Journey

Bring every interaction your customer has with your business into one centralized, easy-to-use visualization of the entire customer journey.

Integrations

Bring customer activities into Kayako for immediate context by connecting to hundreds of apps with Zapier. Slack and SalesForce integrations come out-of-the-box.

salesforceslackzap@3x
view-customer-history
product-feedback-ebook-single

The Ultimate Guide to Communicating Product Feedback

A Handy Ebook For Product-Driven Support Teams

effortless-live-chat

Effortless Live Chat Support Is Just A Click Away

Kayako Messenger

Support customers with a live chat experience that’s as intuitive as messaging their friends.

Proactive Engagement

Convert visitors into customers and offer support with proactive messages based on their behavior.

Mobile Support

Help customers on the go with live chat on your mobile website or embedded in your own apps.

g2crowd@3x

“I wish everybody used Kayako!”

EEGE

softwareadvice@3x

“Kayako has without a doubt improved our customer service and efficiency.”

Brandon

getapp@3x

“Kayako is… a must-have for any ecommerce company.”

Brian

Amazing Customer Service Requires Effortless Collaboration

helpdesk-support-agent-conversation

Deliver The Best Customer Service And Support With Kayako

Grow Your Team Without The Growing Pains

Automations

Save time with end-to-end workflows that route conversations, update ticket statuses, and more.

Macros And Canned Responses

Save time and send predefined, personal replies to common questions with 1-click.

SLAs

Stay on target and track performance with internal goals for response and resolution times.

understandyourteamsperf@3x

Understand Your Team’s Performance In New Ways

Customer Satisfaction Ratings

Listen to your customers and measure satisfaction for every conversation.

Insights

Keep an eye on your team with at-a-glance dashboards and instant access to metrics that matter.

Custom Reporting

Dig deeper into the data with advanced performance and SLA reports that identify where your agents are struggling and how you can help.

It’s The Little Things That Matter

messagestatus@3x

Message Status

See when your message has been read to know whether your customer needs a follow-up.

activeconversations@3x

Active Conversations

See all active conversations for each customer to merge tickets, prevent duplication and provide a seamless experience.

priorevents@3x

Prior Events

Get instant context for a better first reply. View your customer’s previous activities and interactions to avoid repetitive questions.

realtimeconv@3x

Real-Time Conversations

Personalize your conversations with real-time customer insights displayed right inside your dashboard.

helpcenteractiv@3x

Help Center Activities

Know what articles your customer has already seen to guide them to a better solution.

intelligentsearchsug@3x

Intelligent Search Suggestions

Kayako suggests helpful searches depending on what you’re doing.

“Kayako positively and profoundly impacted how we interact with our customers daily and has allowed us to build meaningful relationships with them while also providing clear, concise customer service.”

“From Day 1, we realized that Kayako shares the same passion for ‘Customer Wow’ as we do. Their tools and experience help us make this philosophy into a reality – effective, prompt, and succinct support.”

“With Kayako, it’s easy to quantify exactly how productive and efficient we really are. Our process is now quick and transparent and our customers, partners and staff are very happy with it.”

“Kayako allows us to more effectively manage, monitor and deliver customer support. The Kayako solution was easy to implement and support as well as enhancements on the product have been outstanding!”

“We’ve been extremely satisfied with Kayako. So satisfied that we’ve never even thought about what alternatives might be available.”

Ready To Deliver Friction-Free Customer Service?

Sign up for a 14-day free trial. No credit card required.