Scale Support.
Not Headcount.
AI that resolves tickets, raises CSAT, and clears backlogs — deployed into your existing help desk by our expert team.deployed by our experts.
Trusted by 10,000+ support professionals at 300+ leading companies
Results from real deployments
Open Backlog / AI-Resolved
Avg. Ticket Age
CSAT Score
Your Support Operation is Bleeding Money and Talent
Every quarter, the math gets worse. More customers mean more tickets, more agents, and higher costs. When you turn to AI to scale, you're met with failed deployments and outrageous costs.More customers = more tickets = higher costs. AI promises to help, but most deployments fail. Support Leaders deserve better.
Talk to a Kayako AI Scaling ExpertRising Costs
More tickets → more agents → higher costs, longer training, and inevitable turnover that never ends.More tickets = more agents = higher costs and endless turnover.
Knowledge Drain
When your best people quit, they take years of institutional knowledge and customer relationships with them.When top agents leave, your knowledge walks out with them.
Failed AI Attempts
Failed deployments, poor customer interactions, and outrageous costs that don't deliver results.Failed AI deployments that cost a fortune and don't deliver.
Our Phased Approach to AI Support
Auto-classifies, prioritizes & routes tickets. Enriches with context to stop manual sorting. Lower backlog & faster first response.
Drafts accurate replies or asks follow-ups. Automates repetitive cases, shortens handle time. Higher CSAT & shorter resolution times.
Seamless escalation to agents on edge cases. Learns from human resolutions to improve coverage. Compounding efficiency over time.
Hear from Support Leaders Scaling with Kayako AI
Kayako cut our ticket age from 18 hours to under 5 and half of those tickets disappeared entirely. We weren't buying a new interface. We were buying a cost reset.
Colin Guilfoyle
SVP of Customer Support, Trilogy
Kayako One transformed our support operations. What used to take hours now takes minutes. Our customers are happier, our agents are more productive, and we're saving thousands every month.
Aditi Garg
VP of Customer Support, Tivian
Every time we lost a support agent, it cost us $20,000 and three months of scrambling. Since we brought in Kayako, that's changed. It handles the repetitive stuff, and our agents finally have room to breathe.
Balaji Jayaraman
VP of Customer Support, Aurea
Book Your Strategy Session
When Kayako is implemented, we consistently see CSAT improve. But CSAT doesn't move on its own — it improves when the right leading metrics are in place.We improve CSAT by optimizing the metrics that drive it.
First Contact Resolution
The fewer tickets it takes to solve, the better
Total Resolution Time
The faster we respond, the better
Cost per Ticket
The more efficiently we operate, the better
Ready to transform your support metrics?
Book a strategy session with our implementation team to explore how Kayako can help you scale support without scaling headcount.
Don't let backlog and costs spiral while your peers automate.
AI is resetting the Support cost curve. Teams that automate triage and first replies now will hit their cost targets while improving CSAT. Teams that wait will pay more for the same outcomes.
Cut backlogs without adding headcount
Raise CSAT while standardizing responses
Prove ROI one support queue at a time
5-Step Guide to Scaling Support Without Scaling Headcount
This guide covers five proven steps to cut backlogs, lower costs, and raise CSAT—without adding headcount—backed by the battle-tested playbook used by 300+ support teams.