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Reviews Of Kayako

In our customers’ own words: read some of our customer stories and learn why businesses love Kayako.

“Kayako provides the best of both worlds in regards to a great real-time messaging experience and excellent conversation management. Kayako is an absolutely fantastic app that helps to keep us organized and our customers happy.”

Chris Notley-Smith,
Marketing Manager at DoneSafe

g2crowd@3x

“I wish everybody used Kayako!”

EEGE

softwareadvice@3x

“Kayako has without a doubt improved our customer service and efficiency.”

Brandon

getapp@3x

“Kayako is… a must-have for any ecommerce company.”

Brian

"We've seen a 50% reduction in agent ticket volume and a 40% decrease in response times. The ROI has been phenomenal – we're saving $500,000 annually in operational costs."

– VP of Support, E-commerce Platform

"In just 2 months, our autonomous solve-rate hit 82% allowing our team to focus on complex technical issues. This shift has improved our CSAT scores by 18 points."

– Director of Customer Success, SaaS Industry

"Autonomous support has been a game-changer. Our first-contact resolution rate improved from 55% to 85%. Agents now dedicate 4 hours daily to product education with our customers.”

– Head of Customer Experience, FinTech Startup

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