We Help Businesses Deliver Friction-Free Customer Service

From startups and Fortune 100 companies to charities and governments, Kayako helps high-growth companies deliver effortless customer service experiences.

help-desk-chat-example

Why Choose Kayako?

Handle Large Ticket Volumes

Manage hundreds or hundreds of thousands of conversations and deliver quick and effective resolutions that drive long-term loyalty.

Customer Journey SingleView™

See all of a customer’s activities and interactions from every channel in one place so your team can deliver proactive, personalized support.

Do More With Your Time

Eliminate repetitive tasks and be more productive with smart conversation routing, automated workflows and 1-click standardized responses.

“All in all, Kayako is hands-down the most feature-rich, user-friendly and flexible platform I’ve come across for customer support.”

Kevin Ten Eyck
Texas Tech University

Data-Driven Customer Service Software
That Helps You Support, Review And Improve

graphs@2x

Insights

Understand performance and team workload balance with at-a-glance customer support dashboards.

Measure and Report

Our customer support software allows you to easily monitor customer satisfaction and your team performance and instantly improve the metrics that matter.

Optimize Your Workflow

Take control of your support workload by tracking priority, statuses and conversation types.

Our Customer Support Software Makes Stress-Free Customer Service Easier Than Ever

Live Chat

Keep customers happy through personal real-time conversations. Add live chat to your help center, website and mobile apps.

Time Tracking

Track your support team’s billable hours across live chat, email and social channels.

Workflows

Easily set up workflows and automate activities to save time, avoid duplication of effort and streamline support activities.

In-App SLAs

Stay on top of your workload by tracking performance against SLA goals for response time and resolution time. Automate reminders to agents to ensure they never miss a deadline.

Self-Service Ticket Status

Customers can check ticket status, view activity history and add more information to cut down the redundant back-and-forth.

Integrations

Bring customer activities into Kayako for immediate context by connecting to hundreds of apps with Zapier. Slack and SalesForce integrations come out-of-the-box.

Self-Service Knowledge Base

Lighten your agents’ workloads by deflecting new support requests to an easy-to-search help center repository of self-help articles, videos and FAQs.

Collaboration

Pool insights with shared notes and instantly engage with internal experts across your organization as well as with outside vendors and suppliers to resolve complex issues quickly.

Omnichannel Support

Interact with customers using their preferred communication channel, be it live chat, email or social media.

Be More Productive With Your Time

elitesquad@2x

Automations

Automate conversation assignment across your customer service and support teams, and trigger notifications based on conversation properties.

timetracking@2x

Time Tracking

Know exactly which clients and issues cause headaches for your customer support team, and see how productive agents really are.

collisiondetection@2x

Collision Detection

Reduce duplicate effort by understanding when another agent is viewing or already replying to a conversation. Merge tickets that come from various channels to provide a seamless experience.

fastfirstresponses@2x

Fast First Responses

Handle more tickets with less effort by utilizing an internal knowledge base and a library of macro-driven responses. Set up automated replies for common questions.

Customer Information At Your Fingertips

Customer Journey Dashboard

Kayako’s SingleView™ provides a full visualization of the entire customer journey including purchase history, activities and interactions, so that you don’t have to ask additional or repetitive questions.

Integrations

Bring customer activities from the applications you use into Kayako for immediate context using simple webhooks or through Zapier. Native Slack and SalesForce integrations come out of the box.

view-customer-history
effortless-live-chat

Customer Support Software With Integrated Live Chat

Kayako Messenger

Support customers in the instinctively easy and natural way they want to talk. Engage visitors and convert prospects into leads in real time. Unlike other help desk software, Kayako’s messenger product is included in every licensing package.

Proactive Engagement

Engage visitors and convert them into customers with proactive messages based on their behavior.

Mobile Support

Help customers wherever they are: Kayako’s live chat messenger works perfectly through mobile browsers. You can also easily embed our live chat software in your own iOS and Android mobile apps.

“Kayako positively and profoundly impacted how we interact with our customers daily and has allowed us to build meaningful relationships with them while also providing clear, concise customer service.”

“From Day 1, we realized that Kayako shares the same passion for ‘Customer Wow’ as we do. Their tools and experience help us make this philosophy into a reality – effective, prompt, and succinct support.”

“With Kayako, it’s easy to quantify exactly how productive and efficient we really are. Our process is now quick and transparent and our customers, partners and staff are very happy with it.”

“Kayako allows us to more effectively manage, monitor and deliver customer support. The Kayako solution was easy to implement and support as well as enhancements on the product have been outstanding!”

“We’ve been extremely satisfied with Kayako. So satisfied that we’ve never even thought about what alternatives might be available.”

Ready To Deliver Friction-Free Customer Service?

Sign up for a 14-day free trial. No credit card required.