Effortless Ecommerce Customer Service With Our Help Desk Software

Drive sales and grow customer loyalty with email, social, live chat and help center support software.

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Multichannel Ecommerce Customer Service Software

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Multiple Email Inboxes

Manage all your email queues in one centralized, easy-to-use view, and never drop the ball.

In-App Facebook And Twitter Support

Receive and reply to customer queries over Facebook and Twitter without ever having to leave the Kayako interface.

Smart Team Routing

Allocate tickets and tasks to the appropriate teams, such as sales, customer service, shipping, billing, returns, etc.

Turn Visitors Into Customers With Kayako Messenger

Live Chat

Support customers in real time in the instinctively easy and natural way they want to talk with a modern messenger on your eCommerce site.

Proactive Engagement

Recognize when a visitor needs help, proactively offer support and make the most of cross-sell and up-sell opportunities.

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Visualize Customer Behavior And Purchase History

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Customer Journey

Deliver personalized support with a detailed view of every page your customer has visited and every purchase your customer has made.

Integrate With Any Ecommerce Platform

Connect Kayako to your ecommerce platform via Zapier or APIs to automatically sync customer data and purchase information.

Custom Fields

Capture important details about customer profiles and preferences and keep the information always it at hand.

Easily integrate with any eCommerce system

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Collaborate And Save Time

Pre-Written Macro Responses

Answer common queries with standardized 1-click responses.

Notes

Instead of emailing back-and forth, effortlessly share customer-specific information and next steps, and collaborate with private notes from other agents — all within Kayako’s interface.

Collision Prevention

See when another agent is viewing or replying to a conversation to reduce duplicate effort. Merge tickets that come from various channels to provide a seamless experience.

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Help Customers Help Themselves

Help Center

Reduce agent stress and lighten workloads by deflecting new support requests to an easy-to-search help center repository of self-help articles, videos and FAQs.

Help Center Analytics

Monitor search terms and popular articles to identify gaps in your self-service portal. Improve your help center by creating rich media content that matches what customers are really searching for.

Get Insights Into Customer Satisfaction

CSAT Scores

Measure customer support happiness and learn where you can improve.

Insights

Visualize your team’s workload and performance with at-a-glance dashboards for key support metrics.

CES Scores

Measure customer effort score through an integrated survey app to identify areas where you can reduce friction.

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“Kayako positively and profoundly impacted how we interact with our customers daily and has allowed us to build meaningful relationships with them while also providing clear, concise customer service.”

“From Day 1, we realized that Kayako shares the same passion for ‘Customer Wow’ as we do. Their tools and experience help us make this philosophy into a reality – effective, prompt, and succinct support.”

“With Kayako, it’s easy to quantify exactly how productive and efficient we really are. Our process is now quick and transparent and our customers, partners and staff are very happy with it.”

“Kayako allows us to more effectively manage, monitor and deliver customer support. The Kayako solution was easy to implement and support as well as enhancements on the product have been outstanding!”

“We’ve been extremely satisfied with Kayako. So satisfied that we’ve never even thought about what alternatives might be available.”

Take Care Of Your Team With A Modern, Easy-To-Use Internal Help Desk Solution

Sign up for a 14-day free trial. No credit card required.