Kayako Customers
See how teams use Kayako to scale support and delight their customers.
Case Study
How Trilogy Eliminated 80% of Support Tickets and Saved $5M
A 90-day transformation that turned a support crisis into a competitive advantage
Case Study
From Salesforce to Kayako One: How Khoros Cut Their Spend by 450K and Backlog by 19%
For years, Khoros watched their support backlog climb for 20 straight weeks. Then it dropped 19% in 8 weeks. They didn't hire…
Case Study
How Aurea avoided $18M in support costs with Kayako
How Aurea avoided $18M in projected support costs and scaled across 14+ products; all without adding headcount.
Case Study
How IgniteTech Deployed AI Across 30+ Products Without Becoming the Cautionary Tale
An AI-first company with 19,200 monthly tickets and a $9.1M headcount problem. Here's how Agent Kay solved it — one product queue…
Case Study
How Contently Scaled Support for 165,000+ Creators Without Adding a Single Agent
Kayako's AI agent Kay resolved 68% of tickets autonomously; delivering near-instant answers across a two-sided marketplace of enterprise brands and 165,000+ freelance…