AI email support at
$1 per resolution.
Not $60K per agent.
AI reads, routes, and resolves email tickets—so agents handle conversations, not chaos.
Trusted by support teams at leading companies
Over 300 companies have transformed their email support with Kayako One.
$1 resolutions beat
$60K agents
Support costs scale with headcount. Kayako scales with intelligence.
$60K/year per agent
$1 per AI resolution
3-month ramp for new hires
Instant deployment
$20K+ per agent departure
AI doesn't quit or burn out
Manual, inconsistent
Instant, consistent, 24/7
| Comparison | Traditional Email Support | Kayako AI Email Support |
|---|---|---|
| Cost | $60,000/year per agent (salary + benefits + training) | $1 per AI resolution |
| Ramp Time | 3-month ramp time for new hires | Instant deployment, immediate results |
| Turnover | Agent turnover costs $20,000+ per departure | AI doesn't quit, burn out, or need PTO |
| Routing | Manual routing = inconsistent response times | AI routing = instant, consistent, 24/7 |
| Knowledge | Knowledge trapped in agent heads | Knowledge captured and reused automatically |
Bottom line: 60-80% ticket reduction in 90 days. That's a cost reset.
Your inbox is a battlefield.
Your agents are losing.
Context is scattered
Customers email, chat, then call—agents start from scratch every time.
Routing is slow
Someone reads every email, decides who handles it, tags it. Customers wait.
Repetitive tickets drain teams
Password resets. Order status. Same questions burning out your best people.
Scaling means hiring
Volume spikes mean scrambling to recruit, onboard, and pray they ramp fast.
There's a better way. One that doesn't require more headcount—just smarter email management.
See How Kayako Solves ThisAI that sees the whole picture
Not just the inbox—the full customer journey.
One customer. One story. Zero fragmentation.
Every email connects to chat history, social mentions, phone calls, and purchase records. When an agent opens a ticket, they see everything—not scattered fragments across five different tools.
Key benefit: Agents respond faster because they never ask "Can you tell me more about your issue?"
AI reads intent and routes instantly.
Kayako's AI analyzes every incoming email, identifies intent, urgency, and customer value—then routes to the right agent automatically. VIP customers get VIP treatment. Billing questions go to billing experts. No human traffic cop required.
Key benefit: Cut routing time from minutes to milliseconds.
Everything your agent needs, before they type "hello."
Purchase history, subscription tier, previous tickets, product usage, and sentiment score load automatically when a ticket opens. Your agents walk into every conversation prepared.
Key benefit: First-response resolution rates increase because agents have answers, not just questions.
Emails become actionable tickets—automatically.
Every email is instantly converted to a structured ticket with priority level, category tags, skill-based routing, and SLA timers applied. No manual triage. No delayed responses.
Key benefit: Your team works tickets, not inboxes.
Why support leaders trust Kayako
"Kayako handles repetitive tickets so agents have room to breathe. We've cut churn dramatically and performance is stronger than ever."
Balaji Jayaraman
VP Customer Support, Aurea
"Tickets get resolved before they hit engineering. It's been a huge unlock for both teams."
Csaba Daniel
VP of Customer Solutions Engineering, Influitive
"What used to take hours now takes minutes. Customers happier, agents productive, saving thousands monthly."
Aditi Garg
VP Customer Support, Tivian
"Ticket age went from 18 hours to under 5. Half the tickets disappeared. We bought a cost reset."
Colin Guilfoyle
SVP Customer Support, Trilogy
Why teams switch to Kayako
Most help desks bolt on AI as expensive add-ons. Kayako was built AI-first.
- ✓ $1 per AI resolution
- ✓ AI included natively
- ✓ Expert implementation
- ✓ All channels unified
- ✗ $55-115/agent/mo + AI add-ons
- ✗ AI costs extra ($50/agent)
- ✗ Setup takes weeks-months
- ✗ Partial channel coverage
| Feature | Kayako One | Zendesk | Freshdesk | Intercom |
|---|---|---|---|---|
| Pricing model | $1 per AI resolution | $55-115/agent/mo + $50 AI add-on | $15-79/agent/mo | $39/seat + per resolution |
| AI included | Add-on ($50/agent) | Limited (Freddy AI) | Yes, but higher cost | |
| Unified customer timeline | Partial | Partial | Chat-focused | |
| Setup time | Minutes | Weeks-months | Days-weeks | Days |
| Per-resolution pricing | Yes (higher rates) |
The Kayako difference: You pay for outcomes (resolved tickets), not headcount (agent seats). When AI resolves a ticket, you pay $1. When it routes to an agent with full context, your agent resolves it faster. Either way, you win.
A shared inbox your team will love
No more "who's handling this?" or double-responses.
Smart assignment
Routes to right agent based on skills & workload
Collision detection
Prevents multiple agents responding to same ticket
Thread ownership
Customers always talk to the same agent
Real-time presence
See who's viewing or typing on any ticket
Your team works together, not against each other.
Works with your entire tech stack
Gmail, Outlook, CRM, e-commerce—all connected.
Email providers
- Gmail / Google Workspace
- Microsoft 365 / Outlook
- Any IMAP/POP3 provider
Tech integrations
- CRM Salesforce
- E-commerce Shopify, WooCommerce
- Comms Slack, Teams
- Automation Zapier (5,000+ apps)
Frequently asked questions
How does Kayako's AI resolve tickets?
How long does it take to see results?
Do I need to change my email provider?
How is pricing structured?
What about data security and compliance?
Can Kayako handle multiple languages?
What if my team resists the change?
What happens when the AI gets it wrong?
How does Kayako compare to Zendesk or Freshdesk?
Eliminate 80% of tickets in 90 days
Join 300+ companies transforming email support with Kayako AI.