Looking For A Groove Alternative? Support Your Customers With Kayako’s All-In-One Solution

Kayako is the best Groove Alternative. Easy-to-use and thoughtfully designed, Kayako streamlines omnichannel customer service—making it easy for agents to provide excellent support every time. Plus, you’ll never have to worry about third-party integrations or expensive add-ons as your company grows. All the functionality you need is fully integrated and available right out of the box.

Kayako provides truly effortless service experiences, for agents and customers. Take Kayako for a test drive and see it for yourself.

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Affordable Pricing And Intelligent Features

Kayako starts at $15/agent and offers multiple features that Groove does not have. As a focused customer support solution, Kayako brings you features that not only streamline your support operations but also create a truly friction-free experience for each and every customer.

Unlike Groove help desk software, Kayako empowers you to support your customers in a connected and personal way—like they’re people, not just numbers. Kayako SingleView™ gives your agents a complete visual timeline that includes every interaction your customer has had with your business. It’s all the context your team needs to understand each customer and provide an experience that’s connected and personal.

Kayako, the best Groove alternative, gives you out-of-the-box omnichannel support for your customers. Interact with customers across live chat, email and social media—all from within the Kayako dashboard. You won’t need to waste time or money on third-party service providers for anything.

Kayako’s integrations range from CRMs like Salesforce, Insightly, Freshsales and Microsoft Dynamics to popular payment solutions like Shopify, Paypal and Stripe. The seamless integrations bring all your customer information and activities together in one place and enables your team to deliver well-informed and contextual support. Your team will spend less time looking up information and switching apps, and more time actually helping customers.

Kayako offers a bunch of helpdesk-centric features that you won’t find in Groove, such as time tracking, @mentions and in-app SLAs.

We’ve put together a Kayako vs. Groove comparison matrix for a snapshot view of all the features Kayako brings to the table.

Features Kayako ClickDesk
Native Live Chat
Facebook & Twitter Support
Collaboration
Collision Detection
Canned Replies
SF, SugarCRM & MS Dynamics Native Integrations
750+ Zapier Integrations
API
Mobile SDK
Customer Journeys
Customer Satisfaction Rating
Knowledge Base
@mentions
Time Tracking
Attachments
In App SLAs & Business Hours
Help Center Analytics

MultiChannel Support

Kayako keeps the conversation going across multiple channels, even when your customer switches from Twitter to email… and back again. Kayako streamlines conversations, agents notes and customer context in one easy-to-use shared inbox. Team members can see when another agent is viewing or replying to a conversation to reduce duplicate effort and merge tickets that come from various channels to provide a seamless experience.

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Live Chat

Unlike Groove, Kayako eliminates the need to integrate with a 3rd party live chat application. It’s quick and easy to customize our live chat software to fit your brand and integrate it into your help center, website, iOS and Android apps. With a live chat experience that’s as intuitive as talking to friends, your agents will be able to effortlessly support customers, engage visitors and convert prospects into leads in real time.

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Agent Live Chat
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“Kayako positively and profoundly impacted how we interact with our customers daily and has allowed us to build meaningful relationships with them while also providing clear, concise customer service.”

“From Day 1, we realized that Kayako shares the same passion for ‘Customer Wow’ as we do. Their tools and experience help us make this philosophy into a reality – effective, prompt, and succinct support.”

“With Kayako, it’s easy to quantify exactly how productive and efficient we really are. Our process is now quick and transparent and our customers, partners and staff are very happy with it.”

“Kayako allows us to more effectively manage, monitor and deliver customer support. The Kayako solution was easy to implement and support as well as enhancements on the product have been outstanding!”

“We’ve been extremely satisfied with Kayako. So satisfied that we’ve never even thought about what alternatives might be available.”

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Service Desk SLAs

Keeping track of SLAs can be tricky, especially if you have different SLAs for different customers. With Kayako, a Groove competitor, it’s easy to honor Service Level Agreements for customers you support. Set team goals for ticket response time and ticket resolution time. Kayako then sends automated reminders to agents to ensure they never miss a deadline.

Use the SLA status to keep track of tickets in real time, so that agents can grab tickets that are about to expire. Or set up automated messaging to customers before or after certain SLA time limits have been hit.

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Track Hours And Productivity

Understanding where your agents spend their time is the first step towards optimizing your support team. Kayako’s powerful time tracking feature makes time spent supporting customers, even across multiple channels, easy to account for and bill. Visualize agent performance and workload balance with at-a-glance reporting dashboards. Measure productivity, identify which customers require the most support resources and tally up billable hours.

Build Better Customer Experiences With Kayako

Sign up for a 14-day free trial. No credit card required.

Workflows & Integration

As your business grows, automation becomes crucial. Kayako saves you time and money with easy automations. With just a few clicks, customer service teams can create deep integrations between Kayako and the other tools and apps they use today.

Kayako integration “Zaps” help you get more context about your customer so you can provide relevant, personal, and timely support.

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In SingleView™ your customer’s journey will reflect each interaction. Your agents will understand each customer—who they are, what they’ve done and what they’re trying to achieve—and have support conversations with depth and personality.

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Kayako also supports plug-and-play integrations with the best CRMs and payment solutions, such as Salesforce, Microsoft Dynamics CRM, Sugar CRM, Stripe, Shopify, PayPal and many more.

Customer Support Made Easy

Empower your team with the tools they need to provide the best customer support experiences.

Live Chat

Keep customers happy through personal real-time conversations. Add live chat to your help center, website and mobile apps

In-App SLAs

Stay on top of your workload with automated reminders and easy performance tracking for response and resolution times.

Time Tracking

Track your team’s billable hours across live chat, email and social channels.

Collaborate

Instantly engage with internal experts across your organization as well as with outside vendors and suppliers to resolve complex issues quickly.

Automated Workflows

Save time with end-to-end workflows that route conversations, answer common queries with 1-click replies, update ticket statuses and more.

CSAT Scores

See how well your agents are supporting customers, and identify where you can improve.

Over 131,000 Agents Provide Support Using Kayako

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“Kayako positively and profoundly impacted how we interact with our customers daily and has allowed us to build meaningful relationships with them while also providing clear, concise customer service.”

"Kayako positively and profoundly impacted how we interact with our customers daily, and has allowed us to build meaningful relationships with them while also providing clear, concise customer service."

"From Day 1, we realized that Kayako shares the same passion for ‘Customer Wow’ as we do. Their tools and experience help us make this philosophy into a reality – effective, prompt, and succinct support."

"With Kayako, it’s easy to quantify exactly how productive and efficient we really are. Our process is now quick and transparent and our customers, partners and staff are very happy with it."

"Kayako allows us to more effectively manage, monitor and deliver customer support. The Kayako solution was easy to implement and support as well as enhancements on the product have been outstanding!"

"We’ve been extremely satisfied with Kayako. So satisfied that we’ve never even thought about what alternatives might be available."

Deliver Friction-Free Customer Service Experiences With Kayako

Sign up for a 14-day free trial. No credit card required.