Here you will find agreement terms and information about Kayako’s intellectual property and privacy policies.

Terms and Conditions

If you purchased Kayako software or services from us or an authorized reseller, your Quote (or ordering document) will include the software title(s) and/or services purchased. As of 17 February, 2021, the following terms govern the sale of Kayako licensed software and related services. Archived editions of predecessor terms and conditions are available Archived Terms and Conditions here.

Kayako Cloud
Kayako On-Premise
Kayako Prime Products Kayako Prime Terms and Conditions
Professional Services Professional Services Terms and Conditions
AI Services Kayako AI Terms and Conditions


Privacy Statement Read what type of information Kayako collects from you and what Kayako does with the information.
Data Processing Agreement Global Data Processing Agreement