Legal

Here you will find agreement terms and information about Kayako’s intellectual property and privacy policies.

Terms and Conditions

If you purchased Kayako software or services from us or an authorized reseller, your Quote (or ordering document) will include the software title(s) and/or services purchased. As of 17 February, 2021, the following terms govern the sale of Kayako licensed software and related services. Archived editions of predecessor terms and conditions are available Archived Terms and Conditions here.

Kayako Cloud	Software as a Service Terms and Conditions Free Trial License Agreement
Kayako On-Premise	Software License Terms and Conditions Maintenance and Support Terms and Conditions
Kayako Prime Products	Kayako Prime Terms and Conditions
Professional Services	Professional Services Terms and Conditions
AI Services	Kayako AI Terms and Conditions

Privacy

Privacy Statement	Read what type of information Kayako collects from you and what Kayako does with the information.
Data Processing Agreement	Global Data Processing Agreement