AI Triage
- Auto-classifies, prioritizes & routes tickets
- Enriches with context to stop manual sorting
- Lower backlog & faster first response
Scale Support.
Not Headcount.
AI that resolves tickets, raises CSAT, and clears backlogs — deployed into your existing help desk by our expert team.deployed by our experts.
Before
- Open backlog 1,284
- Avg. ticket age 18h
- CSAT 76%
After Kayako
- AI-resolved 52%
- Avg. ticket age <5h
- CSAT 90%
Trusted by 10,000+ support professionals at 300+ leading companies
Meet Kay
The AI support agent that plugs into your help desk.
Kay is Kayako's AI support agent. It reads tickets, drafts replies, takes action, and resolves cases automatically, working with the help desk you already use.
- No migration required. Kay sits on top of Zendesk, Freshdesk, Intercom, or the Kayako helpdesk. Wherever your tickets live today.
- Resolves tickets and takes action. Kay can triage, draft replies, create users, issue refunds, update data, and close cases your team shouldn't be touching.
- Trained on your tickets, not on a generic model. The longer Kay runs, the better it gets at your customers' questions.
The Support Challenge
Your Support Operation is Bleeding Money and Talent
Every quarter, the math gets worse. More customers mean more tickets, more agents, and higher costs. When you turn to AI to scale, you're met with failed deployments and outrageous costs.More customers = more tickets = higher costs. AI promises to help, but most deployments fail. Support Leaders deserve better.
Talk to a Kayako AI Scaling ExpertRising Costs
More tickets → more agents → higher costs, longer training, and inevitable turnover that never ends.More tickets = more agents = higher costs and endless turnover.
Knowledge Drain
When your best people quit, they take years of institutional knowledge and customer relationships with them.When top agents leave, your knowledge walks out with them.
Failed AI Attempts
Failed deployments, poor customer interactions, and outrageous costs that don't deliver results.Failed AI deployments that cost a fortune and don't deliver.
Implementation
Our Phased Approach to AI Support
We don't hand you the keys and walk away. Our team rolls Kay out in three deliberate phases so it earns its way to autonomous resolution — without breaking your customer experience.
AI Answers
- Drafts accurate replies or asks follow-ups
- Automates repetitive cases, shortens handle time
- Higher CSAT & shorter resolution times
AI Continuous Learning
- Seamless escalation to agents on edge cases
- Learns from human resolutions to improve coverage
- Compounding efficiency over time
Why Kayako wins
AI deployments don't fail because of the AI.
AI deployments don't fail because of the AI.
They fail because nobody set it up.
Most vendors hand you a model and a login. We hand you a team. That difference is why our customers actually hit their resolution targets.
"Here are the keys."
- Generic model, untrained on your tickets or tone
- Configuration, prompts, and integration are your problem
- "Production-ready" pilots that never ship
- Support team becomes the ML team. Project stalls.
"We deploy it with you."
- Full white-glove team. Implementation engineers, prompt experts, and a dedicated success manager.
- Trained on your tickets, your products, and your tone before Kay ever touches a customer.
- Phased rollout. Triage first, answers second, autonomous resolution last. Each phase has to earn the next.
- Resolution targets in writing. If we don't hit them, the work isn't done.
That's why every Kayako customer reaches their resolution targets. We don't just sell software. We deploy it with you.
Hear from Support Leaders Scaling with Kayako AI
"
Kayako cut our ticket age from 18 hours to under 5 and half of those tickets disappeared entirely. We weren't buying a new interface. We were buying a cost reset.
Colin Guilfoyle
SVP of Customer Support, Trilogy
"
Kayako One transformed our support operations. What used to take hours now takes minutes. Our customers are happier, our agents are more productive, and we're saving thousands every month.
Aditi Garg
VP of Customer Support, Tivian
"
Every time we lost a support agent, it cost us $20,000 and three months of scrambling. Since we brought in Kayako, that's changed. It handles the repetitive stuff, and our agents finally have room to breathe.
Balaji Jayaraman
VP of Customer Support, Aurea
Get Started
Book Your Strategy Session to Learn How to Scale Support (without Scaling Headcount)
When Kayako is implemented, we consistently see CSAT improve. That's the ultimate measure of customer support — but CSAT doesn't move on its own. It improves when the right leading metrics are in place.
The three key indicators we move:
- First Contact Resolution The fewer tickets it takes to solve, the better.
- Total Resolution Time The faster we respond, the better.
- Cost per Ticket The more efficiently we operate, the better.
On a strategy session, our Kayako Implementation Team will look at your current numbers, show you where Kay can move them, and map out a phased plan to get there — without taking on migration risk.
Book a Kayako Scaling Support Strategy Session with an Expert
Kayako's AI Help Desk Agent clears backlogs, raises CSAT, and speeds responses — implemented for you by our scaling experts, one support queue at a time.
Get expert guidance from someone who understands support organizations. We'll explore how Kayako can streamline your operations, clear your backlog, and help you scale your support organization. No pressure, just a real conversation.
Our team specializes in designing and launching pilots to scale customer support starting within your existing Help Desk infrastructure so that you can prove ROI without taking on migration risk.
On our Strategy Session, we'll dig into:
- Your current support challenges and ticket volumes
- The clearest opportunities in your organization to scale support
- Build a plan to scale your support organization
"Kayako cut our ticket age from 18 hours to under 5 and half of those tickets disappeared entirely. We weren't buying a new interface. We were buying a cost reset."
CG
Colin Guilfoyle
SVP of Customer Support, Trilogy
Trusted by 300+ support teams
