Per Resolved Ticket
An AI agent that doesn't just respond. It acts.
Kay processes refunds, creates accounts, sends return labels, and resolves issues end-to-end. No seat fees. No setup fees. Just results.
Trusted by 300+ companies worldwide
Kay plugs into your systems and takes real action
Connect Kay to your tools. It handles the rest.
Slack
Process refunds • Create accounts • Send labels • Update orders • Reset passwords • and anything else
If your system has an API, Kay can use it.
Talk to Us About Your IntegrationsWatch Kay Resolve a Real Issue
This isn't a scripted deflection. It's Kay taking real action to resolve an exchange request end-to-end.
Kay
AI Support Agent
I ordered the wrong size shoes. Can I exchange them?
Sure! I see your order for the white runners in size 10. What size do you need?
Size 11.
Size 11 is in stock. Want me to set up the exchange?
Yes please.
ACTION TAKEN
Done! I've emailed you a prepaid return label. Once you ship the 10s back, we'll send the 11s. No extra charge.
Can you send them to my office instead? 1355 Market St, San Francisco 94102.
ACTION TAKEN
Shipping address updated. Anything else?
That's it, thanks!
How Resolution Pricing Works
You only pay when Kay actually resolves the issue. Simple, transparent, results-based.
Customer Contacts
A customer reaches out through any channel—chat, email, or voice.
Kay Resolves with Action
Kay understands the issue and takes real action to fix it: refund, exchange, account update, and more.
You Pay $1
Only when the ticket is fully resolved. No charge for escalations or partial resolutions.
What counts as a resolution?
A resolution is when Kay solves the customer's issue without human agent involvement—whether by taking action or providing an answer they confirm solves their problem. Escalations to humans and simple deflections don't count.
68%
AI Resolution Rate
+14pt
CSAT Improvement
$1 vs $4.60
Cost Per Resolution
"Kayako cut our ticket age from 18 hours to under 5 and half of those tickets disappeared entirely. We weren't buying a new interface. We were buying a cost reset."
Colin Guilfoyle
SVP of Customer Support, Trilogy
Need the Full Platform?
Kayako One includes everything you need to run modern customer support—with Kay's $1/resolution always included.
Kayako One
Just want Kay? Talk to us about standalone AI resolution pricing.