Beta

60-70% of calls resolved.
Zero hold time.

AI Voice answers in under 2 seconds. Handles routine calls so your agents focus on what matters.

Instant pickup

Natural voice

Smart handoff

Talk to a Voice AI Expert Hear It In Action

"Kayako cut our ticket age from 18 hours to under 5."

Colin Guilfoyle

SVP Customer Support, Trilogy

Trusted by support teams at

Over 300 companies trust Kayako One to power their customer support.

THE PHONE SUPPORT PROBLEM

Every minute on hold costs you loyalty.

Hold times kill loyalty

Every minute on hold is a minute customers consider switching. They're counting.

24/7 is a staffing nightmare

Nights, weekends, holidays—around-the-clock support means overstaffing or leaving customers hanging.

Top agents stuck on repeat

Password resets. Order status. "What's my balance?" Same questions drain your best people.

Consistency is a myth

Every agent handles calls differently. Some are great. Some aren't. Customers notice.

There's a better way—one that answers instantly and never has a bad day.

HEAR THE DIFFERENCE

This is what zero hold time sounds like.

Listen to AI Voice handle a real call—natural, instant, no waiting.

0:15 0:45

"Where's my order?" — Order Status

What you just heard:

<600ms response

No hold music

Natural speech

Full context

Hear it with your use cases

WHY KAYAKO

Not another IVR. Not another hold queue.

Traditional IVR

✗ "Press 1 for billing..."
✗ Frustrates customers
✗ Zero resolution

Generic AI Voice

~ Robotic responses
~ Can't handle interrupts
~ Customers hang up

Kayako AI Voice

✓ Natural conversation
✓ Cross-channel memory
✓ 60-70% auto-resolved
✓ Warm handoff

Sub-second response

Under 600ms response. No pauses. Natural conversation flow.

Cross-channel memory

AI knows chat history, email tickets, and past purchases.

Graceful escalation

Complex issues transferred to humans with full context. No cold transfers.

HOW IT WORKS

AI voice that sounds human. Support that scales.

Calls answered instantly. Issues resolved naturally.

Picks up in under 2 seconds. No hold queue. No transfers. Customers get instant answers to order status, password resets, appointments, and billing.

60-70%

Resolved by AI

<600ms

Response

100+

Languages

<2 sec pickup

AI detects complex issue

Sentiment triggered

Summary sent to agent

Context pre-loaded

"Transferring you to Sarah..."

Warm handoff

AI knows when to step back—and hands off gracefully.

Some issues need humans. AI detects emotion, complexity, and high-stakes—then transfers with full context. No cold transfers.

Sentiment triggers auto-escalation
Full summary sent before pickup
Context and history pre-loaded
Warm intro to the agent

Every call answered. Every hour of every day.

Nights, weekends, holidays—consistent quality when humans aren't available. Global time zones covered. Peak overflow handled.

Full support at all hours
No quality drop off-hours
Peak overflow—no temp scramble
Global time zone coverage

24/7

Always on

WHAT AI VOICE HANDLES

Calls that clogged your queue—handled automatically.

Order Tracking

"Where's my order?" Instant tracking info and ETAs.

Appointments

Book, reschedule, or cancel with natural conversation.

Password Resets

Secure identity verification and credential resets.

Billing Questions

Balance, payment dates, history—handled instantly.

Returns & Refunds

Guide returns, initiate RMAs, check status.

The Result

60-70% resolved. Rest get full context.

See AI Handle Your Use Cases

WHAT SUPPORT LEADERS SAY

Teams that switched to Kayako

72% faster resolution

"Kayako cut our ticket age from 18 hours to under 5. Half those tickets disappeared entirely. We were buying a cost reset."

Colin Guilfoyle

SVP Customer Support, Trilogy

Reduced churn

"Every lost agent cost us $20K and 3 months. Kayako handles the repetitive stuff, and our agents finally have room to breathe."

Balaji Jayaraman

VP Customer Support, Aurea

ROI in month one

"Hours became minutes. Happier customers, productive agents, thousands saved monthly. ROI showed up in our first invoice."

Aditi Garg

VP Customer Support, Tivian

Request Early Access

WORKS WITH YOUR STACK

Deploy in days. Keep your infrastructure.

Phone Systems

Works with your existing system—no rip-and-replace.

SIP Trunking
Any SIP-compatible system
Cloud Providers
Twilio, Vonage, RingCentral
Keep Numbers
Use your current phone numbers

Integrations

Connects to tools you already use.

CRM
Salesforce, Zoho
Communication
Slack, Teams for escalations
Calendar
Google Calendar, Outlook

Enterprise-grade security

SOC 2 Type II

Audited

GDPR/CCPA

Compliant

Encrypted

End-to-end

PII Redaction

Auto-masked

All Integrations → | Security Docs →

QUESTIONS

Everything you need to know

What does AI Voice sound like?

Natural. Most customers can't tell it's AI until they notice how fast their issue was resolved. Sub-600ms responses and natural speech patterns create conversations that flow like talking to your best agent.

How do customers react to AI?

Better than you'd expect. Zero wait time and instant resolution outweigh any AI hesitation. Those who prefer humans can be transferred immediately on request.

Can I keep my existing phone numbers?

Yes. Kayako integrates with your existing phone infrastructure—SIP trunking, Twilio, Vonage, RingCentral. Customers keep calling the same numbers.

How long does setup take?

Most companies are live within 1-2 weeks. Initial setup takes days, then we train AI on your use cases and brand voice. Dedicated onboarding support included.

What if AI can't resolve a call?

AI recognizes its limits. It transfers to humans with a full conversation summary—no cold transfers, no repeated explanations. You can configure specific escalation triggers.

What about sensitive issues?

You control what AI handles. Configure escalation rules for sensitive topics, VIP customers, or specific issue types.

Does it replace our IVR?

It can. Layer on top of existing IVR or replace it entirely. Customers speak naturally instead of pressing numbers.

How many languages?

100+ languages with automatic detection. Handles accents and dialects naturally. Configure language-specific responses for your markets.

Stop losing customers to hold music.

Join 300+ companies who've eliminated hold times with AI Voice.