AI That Resolves 80% of Tickets—For $1 Each.
$1 per resolution. No upsells. No per-seat fees. No surprises.
Trusted by growing support teams
THE HIDDEN AI TAX
Your Help Desk Costs More Than You Think
Legacy help desks treat AI as a premium upsell.
$55/agent + $50 AI add-on + $1.50-$2/resolution
+ $0.99/resolution + $29/seat copilot
AI billed separately by volume
| Competitor | What They Advertise | What You Actually Pay |
|---|---|---|
| Zendesk | "AI included" | $55/agent/mo + $50/agent "Advanced AI" add-on + $1.50-$2 per resolution |
| Intercom | "$29/seat" | + $0.99/resolution for Fin AI + $29/seat for Copilot |
| Freshdesk | "AI-ready" | Freddy AI billed separately by volume |
Kayako One
At 1,000 resolutions/month
$1
per resolution
$0
hidden fees
The gap gets wider at scale.
CALCULATE YOUR SAVINGS
See What You'll Save in 60 Seconds
Your current situation
Zendesk: $55-115/agent + $50 AI add-on
Kayako: always $1 per resolution
Your projected annual savings
$0 per-seat fees
Competitor annual cost breakdown
You save
$67,500
per year
Expert implementation included
* Calculations assume 60% AI resolution rate, which is conservative. Most Kayako customers achieve 60-80% within 90 days.
ONE PRICE. EVERYTHING INCLUDED.
Kayako One: AI That Pays for Itself by Resolution #100
$1 per AI-resolved ticket. That's it. No "Advanced AI" tier. No per-seat AI copilot fees. No hidden usage caps.
Budget With Confidence
Know exactly what you'll pay before the month ends. No surprise invoices, no overage negotiations, no "we need to talk about your usage" calls.
Break Even in Weeks, Not Quarters
At $1 per resolution vs. $4.60 average cost per human-handled ticket, you're profitable on day one. Most teams see 3-5x ROI within 90 days.
Start Small, Scale Smart
Begin with AI handling your highest-volume tickets. Scale to full automation at your pace. No minimum resolution commitments.
HOW KAYAKO ONE AI WORKS
Three Capabilities That Cut Your Costs
Handle the Repetitive. Elevate the Complex.
WISMO, password resets, refund status, FAQs—Kayako's AI resolves these instantly without agent involvement.
- Deflects 80%+ of repetitive queries
- Available 24/7 in 100+ languages
- Learns continuously from every resolution
- Escalates edge cases to human agents with full context
Every Agent Performs Like Your Best Agent
AI pulls smart replies from your knowledge base + SingleView customer context. Agents edit before sending—your tone, your control.
- Cuts Average Handle Time by 15-25%
- Maintains brand voice consistency
- Suggests next-best-actions based on customer history
- One-click insert with manual override
Know Who You're Talking To—Before Typing a Word
SingleView unifies customer history, purchase data, and interaction sentiment in one pane.
- Full conversation history across all channels
- Purchase/subscription data in-line
- Predictive churn & satisfaction scoring
- Sentiment analysis flags at-risk customers
REAL RESULTS FROM REAL SUPPORT LEADERS
See Why Teams Are Switching
"Kayako cut our ticket age from 18 hours to under 5 and half of those tickets disappeared entirely. We weren't buying a new interface. We were buying a cost reset."
Colin Guilfoyle
SVP of Customer Support, Trilogy
"Every time we lost a support agent, it cost us $20,000 and three months of scrambling. Since we brought in Kayako, that's changed. It handles the repetitive stuff, and our agents finally have room to breathe. We've cut churn dramatically, and our team's performance is stronger than ever."
Balaji Jayaraman
VP of Customer Support, Aurea
"Support used to ping our engineers for help constantly. Those distractions cost us real money and slowed everything down. Now with Kayako pulling answers from our docs and logs, tickets get resolved before they ever hit engineering. It's been a huge unlock for both teams."
Csaba Daniel
VP of Customer Solutions Engineering, Influitive
"We went from drowning in 400+ tickets a day to handling them with half the effort. Response times dropped from hours to minutes. The ROI showed up in our first invoice—not a quarter later."
Aditi Garg
VP of Customer Support, Tivian
THE KAYAKO DIFFERENCE
Built Different. Priced Fairly.
Radically Lower TCO
- Just $1 per AI resolution
- No per-seat AI copilot fees
- No "Advanced AI" tier upgrades
Transparent Pricing
- No hidden add-ons
- No unpredictable usage fees
- No surprise invoices
Battle-Tested AI
- Proven across SaaS, e-commerce, fintech, and healthcare
- 80%+ deflection rates in production
- Continuous learning from resolutions
Migration Made Safe
- Start as a co-pilot alongside your current system
- Scale to full rollout at your pace
- White-glove migration support included
SIMPLE, TRANSPARENT PRICING
Your Total Cost, Calculated Upfront
Simple, predictable pricing:
| AI Resolutions/mo | Monthly Cost |
|---|---|
| 500 | $500 |
| 1,000 | $1,000 |
| 2,500 | $2,500 |
| 5,000 | $5,000 |
$1 per AI resolution. No hidden fees.
$1 per AI-resolved ticket
Only pay for what the AI actually resolves. Not attempts. Not deflections. Resolutions.
No minimums. No commitments. Scale up or down freely.
If the AI escalates to a human, you don't pay the $1.
Want to see full platform pricing? View all plans
COMMON QUESTIONS
Everything You Need to Know
What counts as an AI resolution?
How does Kayako's pricing compare to Zendesk or Intercom?
What's the typical resolution rate?
How long does setup take?
Can I try before committing?
What if my current help desk isn't Kayako?
Is my data secure?
What about ticket summaries and the AI assistant?
What integrations do you support?
Stop Drowning in Repetitive Tickets.
Eliminate them—at $1 each.