Kayako One Logo Kayako One Logo
Kayako One Logo
Talk to a Scaling Expert

Your "shared" inbox isn't actually shared.

It doesn't share customer context, urgency, value, or complexity.
Kayako does.

Email, chat, social, WhatsApp—one inbox
AI routes by expertise & priority
360° customer profiles, instantly
Talk to Inbox Expert
Trusted by 300+ companies including Trilogy, Aurea, and Jive

Trusted by support teams at leading companies

Skyvera Aurea IgniteTech DevFactory

Over 300 companies have unified their support with Kayako One.

Your inbox is fragmented.
Your customers feel it.

Context disappears between channels

Customer emails, then chats, then calls—each agent starts from zero.

VIPs wait in the same queue as tire-kickers

No urgency signals. No customer value awareness. Just FIFO chaos.

Wrong agent, wrong problem

Billing questions land with technical support. Expertise is wasted.

Replies sound like robots

No brand voice. No sentiment awareness. Every response sounds templated.

A real shared inbox shares everything—context, urgency, complexity, and customer value.

See How Kayako Unifies It All

One inbox. Every channel. Full context.

Email, chat, social, WhatsApp—all in one place with complete customer history surfaced instantly.

Every channel, one view

Email, live chat, social DMs, WhatsApp—all conversations flow into a single unified inbox.

Complete history, instantly

Purchase data, previous tickets, satisfaction scores—all surface automatically when a conversation opens.

AI routes by expertise

Skills-based routing matches problems with the right expertise. Billing to billing, technical to technical.

VIPs jump the queue

High-value customers automatically get priority. Sales opportunities fast-tracked, complaints escalate instantly.

Workload balancing

AI distributes tickets based on agent capacity. No one drowns while others are idle.

Cross-channel timeline

See every touchpoint in one timeline—email, chat, call, social. The full conversation story, always visible.

AI drafts replies.
Your voice stays human.

Contextual drafts from customer history and your knowledge base—with real-time brand voice coaching.

Contextual drafts

AI pulls from customer history and KB to suggest the perfect reply

Brand voice coaching

Real-time suggestions ensure every reply sounds like your brand

Sentiment-aware adjustments

AI adapts tone when customers are frustrated—preventing escalations

One-click send

Review, tweak if needed, and send—in seconds, not minutes

AI-Powered Reply Assistant showing draft suggestions with brand voice coaching
Team Collaboration Hub with internal @mentions, private notes, and handoff tracking

Collaboration without collision.

Internal discussions, expert @mentions, and seamless handoffs—all without customers seeing the chaos.

Smart @mentions

AI suggests the right experts to loop in based on ticket content

Private internal notes

Discuss tickets internally without cluttering the customer thread

Shared drafts

Collaborate on complex replies with version control

SLA-tracked handoffs

Automatic department handoffs with SLA timers that don't reset

Know your customer before "hello."

360-degree profiles with tickets, purchases, satisfaction, and churn risk—surfaced automatically.

Ticket History

Every past conversation at a glance

Purchase Data

Orders, subscriptions, billing info

Satisfaction Score

CSAT, NPS, sentiment trends

Churn Risk

Predictive insights on account health

AI-Powered Insights

AI summarizes complex customer journeys, predicts what they'll need next, and flags upgrade, downgrade, or churn likelihood—so your agents can act proactively.

Why support leaders trust Kayako

Cost reduction
"Ticket age went from 18 hours to under 5. Half the tickets disappeared. We bought a cost reset."
Colin Guilfoyle

Colin Guilfoyle

SVP Customer Support, Trilogy

Faster resolution
"What used to take hours now takes minutes. Customers happier, agents productive, saving thousands monthly."
Aditi Garg

Aditi Garg

VP Customer Support, Tivian

Agent retention
"Kayako handles repetitive tickets so agents have room to breathe. We've cut churn dramatically and performance is stronger than ever."
Balaji Jayaraman

Balaji Jayaraman

VP Customer Support, Aurea

Fewer escalations
"Tickets get resolved before they hit engineering. It's been a huge unlock for both teams."
Csaba Daniel

Csaba Daniel

VP of Customer Solutions Engineering, Influitive

Simple pricing. No AI add-ons.

Everything you need to unify your inbox—AI routing, contextual replies, and 360° profiles included.

Kayako One
$79/agent/month

+ $1 per AI-handled conversation

  • Unified inbox across all channels
  • AI routing & prioritization
  • 360° customer profiles
  • AI-drafted replies with brand coaching
  • No message limits or context restrictions
Get Started

Compare: Zendesk charges $115/agent + $50 AI add-on. Freshdesk charges $79 + $29 Copilot.

Ready to truly share your inbox?

Unify every channel. Route with intelligence. Respond with context.

Talk to Inbox Expert

Expert implementation included • Dedicated onboarding

Frequently asked questions

What channels does the shared inbox support?
Kayako unifies email, live chat, social media (Twitter, Facebook, Instagram), WhatsApp, web forms, voice, and SMS into a single inbox. All channels flow into the same conversation timeline with full customer context.
How does AI routing work?
Kayako's AI analyzes every incoming message for intent, urgency, customer value, and complexity. It then routes to the agent with the best matching skills and available capacity. High-value customers automatically get priority, and complaints escalate instantly.
What customer data is shown in the 360° profile?
The customer profile shows ticket history, purchase data, subscription tier, product usage, satisfaction scores, and predictive churn risk. With integrations, you can pull in CRM data, order history from Shopify, billing status from Stripe, and more.
Can agents collaborate on tickets internally?
Yes. Agents can add private internal notes, @mention colleagues, and collaborate on shared drafts—all invisible to the customer. AI even suggests the right experts to loop in based on ticket content. Department handoffs track SLAs automatically.
Is there a per-message or per-conversation limit?
No. Kayako has no message limits, no context restrictions, and no intelligence add-ons. You pay $79/agent/month plus $1 for each conversation that AI fully resolves. Human-handled conversations have no additional cost.