Kayako One Logo Kayako One Logo
Kayako One Logo
Talk to a Scaling Expert

Your knowledge base is a graveyard of stale articles.

Outdated docs. Unfindable answers. Constant manual updates. Kayako's AI keeps your knowledge base alive.

AI auto-generates articles from tickets
Semantic search finds real answers
Flags outdated content automatically
Talk to Knowledge Base Expert
Trusted by 300+ companies including Trilogy, Aurea, and Jive

Trusted by support teams at leading companies

Skyvera Aurea IgniteTech DevFactory

Over 300 companies have transformed their self-service with Kayako One.

Your help center is hurting
more than helping.

Articles decay the moment you publish them

Product updates, pricing changes, new features—your docs don't know. Customers find wrong answers and lose trust.

Search returns everything except the answer

Keyword matching is broken. "Reset password" returns 47 tangentially related results.

Only one person knows how to update it

Your KB bottleneck is a single overwhelmed writer. Knowledge dies in tickets.

Customers give up and contact support anyway

They tried self-service. Couldn't find answers. Now they're frustrated AND creating a ticket.

A knowledge base that doesn't update itself is just organized debt.

See How Kayako Keeps Knowledge Alive

A knowledge base that writes itself.

Kayako's AI transforms resolved tickets into published articles, flags outdated content, and surfaces the right answer every time.

AI article generation

Resolved tickets become draft articles automatically. AI extracts the problem, solution, and steps—ready for one-click publish.

Semantic search, not keywords

AI understands intent, not just words. "Can't log in" finds password reset AND account lockout AND SSO issues.

Auto-detects stale content

AI monitors ticket patterns. When articles start causing confusion, you get flagged to review—before customers complain.

Content gap discovery

AI identifies topics customers ask about that have no documentation. Prioritized list of articles you need to write.

Surfaces to agents in-ticket

Relevant articles appear alongside tickets automatically. Agents copy the right answer in one click, or improve the article instantly.

Instant multi-language

AI translates articles into any language on-demand. Customers get localized help without you maintaining separate copies.

From Ticket to Article

Every solved ticket becomes shareable knowledge.

When agents resolve a ticket, AI extracts the question, solution, and steps into a draft article. One click to publish. Knowledge compounds instead of disappearing.

AI extracts the essence

Strips internal notes, formats clearly, adds helpful context

Matches your brand voice

AI learns your tone—professional, friendly, technical—and writes accordingly

Suggests existing articles to merge

Duplicate detection prevents KB bloat—AI recommends consolidation

One-click publish

Review, tweak if needed, publish. Next customer gets the answer without filing a ticket.

Ticket-to-Article Workflow showing AI-generated knowledge base article from resolved tickets
Content Health Dashboard showing article performance metrics and knowledge gap analysis
Intelligent Content Management

Know what's broken before customers tell you.

AI continuously monitors article performance. Declining helpfulness, increasing tickets after viewing, outdated screenshots—all flagged automatically.

Freshness scoring

Every article gets a health score based on age, views, and ticket correlation

Proactive alerts

Get notified when articles need attention—before they cause support tickets

Update suggestions

AI suggests specific edits based on recent ticket patterns and resolutions

Deflection analytics

See exactly which articles prevent tickets and which need work

Customers find answers. Tickets never happen.

AI-powered self-service that actually works—semantic search, conversational answers, and smart escalation when humans are needed.

AI Chat Widget

Conversational answers from your knowledge base, 24/7

Semantic Search

Find answers by meaning, not just keywords

Smart Suggestions

Related articles surface before customers ask

Seamless Escalation

When AI can't help, route to an agent with full context

80%+ Ticket Deflection

When customers can actually find answers, they stop filing tickets. Our AI-powered self-service achieves 80%+ deflection rates within 90 days—meaning 4 out of 5 potential tickets never reach your agents.

Why support leaders trust Kayako

Ticket reduction
"Half our tickets disappeared. Kayako's knowledge base actually deflects issues before they become support requests. Ticket age went from 18 hours to under 5."
Colin Guilfoyle

Colin Guilfoyle

SVP Customer Support, Trilogy

Self-service success
"What used to take hours now takes minutes. Customers find answers themselves, agents focus on complex issues. We're saving thousands every month."
Aditi Garg

Aditi Garg

VP Customer Support, Tivian

Reduced churn
"Every time we lost a support agent, it cost us $20,000 and three months of scrambling. Kayako handles the repetitive stuff, and our agents finally have room to breathe."
Balaji Jayaraman

Balaji Jayaraman

VP Customer Support, Aurea

Engineering impact
"Support used to ping engineers for help constantly. Now Kayako pulls answers from our docs and logs. Tickets get resolved before they ever hit engineering."
Csaba Daniel

Csaba Daniel

VP of Customer Solutions Engineering, Influitive

Simple pricing. AI included.

Everything you need to build a self-maintaining knowledge base—auto-generation, semantic search, and freshness monitoring included.

Kayako One
$79/agent/month

+ $1 per AI-handled conversation

  • AI-powered article generation
  • Semantic search & AI chat widget
  • Automatic freshness monitoring
  • Content gap analysis
  • Multi-language translation
Get Started

Compare: Zendesk charges $115/agent + $50 AI add-on. Freshdesk charges $79 + $29 Copilot.

Ready to bring your knowledge base back to life?

Stop maintaining dead docs. Let AI keep your knowledge fresh, findable, and useful.

Talk to Knowledge Base Expert

Expert implementation included • Dedicated onboarding

Frequently asked questions

How does AI generate articles from tickets?
When a ticket is resolved, Kayako's AI analyzes the conversation to extract the customer's question, the solution provided, and any relevant steps. It removes internal notes and personal details, formats the content for clarity, and creates a draft article matching your brand voice. You review, tweak if needed, and publish with one click.
What's the difference between semantic search and keyword search?
Keyword search matches exact words—so "can't log in" might miss articles about "password reset" or "account locked." Semantic search understands meaning and intent. It knows these concepts are related and returns all relevant articles, even if the exact words don't match. Customers find answers faster with fewer failed searches.
How does Kayako know when articles are outdated?
Kayako's AI monitors multiple signals: declining "helpful" ratings, increasing tickets filed after viewing an article, correlation with specific error messages or product changes, and time since last update. When patterns suggest an article is causing confusion rather than helping, you get alerted with specific suggestions for what to fix.
Can agents contribute to the knowledge base?
Yes! When agents resolve tickets, they can instantly flag conversations for article creation. They can also suggest edits to existing articles they encounter while working. AI handles the formatting and writing—agents just provide the knowledge. No bottleneck waiting for a dedicated KB writer.
Does the AI chat widget replace human support?
No—it deflects simple questions so humans can focus on complex issues. The AI chat widget answers questions using your knowledge base content. When it can't confidently answer or detects customer frustration, it seamlessly escalates to a human agent with full context of what was already tried. Best of both worlds.