Kayako's AI Help Desk Platform clears backlogs, raises CSAT, and speeds responses — implemented for you, one product line at a time, by our expert team.deployed for you by our expert team.
Trusted by 10,000+ support professionals at 300+ leading companies
Real numbers from teams that switched on AI-powered support.
Every quarter, the math gets worse. More customers mean more tickets, more agents, and higher costs. When you turn to AI to scale, you're met with failed deployments and outrageous costs.More customers = more tickets = higher costs. AI promises to help, but most deployments fail. Support Leaders deserve better.
Book Strategy SessionMore tickets → more agents → higher costs, longer training, and inevitable turnover that never ends.More tickets = more agents = higher costs and endless turnover.
When your best people quit, they take years of institutional knowledge and customer relationships with them.When top agents leave, your knowledge walks out with them.
Failed deployments, poor customer interactions, and outrageous costs that don't deliver results.Failed AI deployments that cost a fortune and don't deliver.
We don't hand you the keys and walk away. Our team rolls Kay out in three deliberate phases so it earns its way to autonomous resolution — without breaking your customer experience.
Everything your team needs in one product: an omnichannel inbox, automation, knowledge base, SLAs, analytics, and enterprise-grade security.
Email, live chat, social, and voice land in one shared queue — so nothing slips through the cracks.
Every ticket carries the customer's full history, orders, and data — for agents and for Kay.
Route, assign, escalate, and take action with rules your team builds — no engineering required.
A native help center that answers customers directly and gives Kay the source material to resolve cases.
Track first contact resolution, total resolution time, cost per ticket, and SLA health in real time.
SOC 2 Type II, GDPR, SSO/SAML, role-based access, and audit logs built in from day one.
Expert-led deployment. Run Kayako One as your full, modern help desk — or implement the Kay AI Agent into the help desk you already use (Zendesk, Freshdesk, Intercom, Salesforce). Either way, the entire deployment is led by our experts, so your AI is configured, trained, and tuned to succeed. Most teams are live in days, with 80% of repetitive tickets automated within 90.
Most vendors hand you a model and a login. We hand you a team. That difference is why our customers actually hit their resolution targets.
That's why every Kayako customer reaches their resolution targets. We don't just sell software. We deploy it with you.
Kay is Kayako's AI support agent. It reads tickets, drafts replies, takes action, and resolves cases automatically, working with the help desk you already use.
"Kayako cut our ticket age from 18 hours to under 5 — and half of those tickets disappeared entirely. We weren't buying a new interface. We were buying a cost reset."
Colin Guilfoyle
SVP of Customer Support, Trilogy
When Kayako is implemented, we consistently see CSAT improve. That's the ultimate measure of customer support — but CSAT doesn't move on its own. It improves when the right leading metrics are in place.
The three key indicators we move:
On a strategy session, our Kayako Implementation Team will look at your current numbers, show you where Kay can move them, and map out a phased plan to get there — without taking on migration risk. We'll dig into:
