Patient support that puts
care first, powered by AI
Deliver compassionate, compliant support at scale — without compromising on quality or patient trust.
"Kayako cut our ticket age from 18 hours to under 5 and half of those tickets disappeared entirely. We weren't buying a new interface. We were buying a cost reset."
Colin Guilfoyle
SVP of Customer Support, Trilogy
How Kayako transforms patient experience
AI handles booking, rescheduling, and automated reminders — helping reduce no-shows while freeing staff for patient care.
Instantly answer coverage questions, explain bills, and process payment arrangements — all while maintaining HIPAA compliance.
Route prescription refills to the right department, coordinate referrals, and keep patients informed about their care journey.
AI that works around the clock
Intelligently routes clinical questions to care team and billing to admin — ensuring urgent clinical matters reach qualified staff immediately while routine questions are handled efficiently.
Drafts accurate, empathetic responses for appointments, coverage questions, and routine requests — maintaining your organization's caring tone while handling volume 24/7.
Seamlessly escalates complex clinical cases to qualified staff. Learns from every human resolution to improve accuracy over time while respecting compliance boundaries.
Instant ROI on the metrics that matter
Turn your support operation into a strategic growth driver.
See customer storiesReady to transform your patient support?
Get a demoJoin leading healthcare organizations using AI to improve patient experience