Every conversation starts with
complete customer context.
SingleView™ unifies tickets, purchases, and activity into one timeline—so agents never ask customers to repeat themselves.
Trusted by support teams at leading companies
Over 300 companies have transformed their customer support with Kayako One.
"Can you tell me your account number again?"
The most frustrating words in customer service. Here's why they keep happening.
Context lives in silos
Order data in Shopify. Tickets in your help desk. Calls in your phone system. Agents tab-switch to hunt for basic info.
Channels don't connect
Customer emails, then chats, then calls—each agent starts from scratch. Customers repeat themselves. Everyone gets frustrated.
Risk signals go unnoticed
A frustrated VIP about to churn looks like any other ticket. By the time you notice the pattern, they're already gone.
Knowledge gaps stay hidden
Customers struggle with the same issues. Support sees individual tickets—not the journey patterns that reveal missing content.
What if every agent could see the complete customer story—before they typed "hello"?
Introducing SingleView™
The complete customer picture.
In one place.
Every interaction, every purchase, every signal—unified into a single timeline that loads the moment a ticket opens.
360° Customer Profile
Tickets, purchases, orders, devices, entitlements, and subscription details—all visible at a glance. No tab-switching required.
Cross-Channel Timeline
Email, chat, phone, social—every conversation appears in chronological order. See the complete story, not scattered fragments.
Built-in Health Scores
Real-time customer health scoring based on activity, sentiment, and engagement. Know who needs attention before they escalate.
Predictive Churn Scoring
AI flags customers likely to churn or downgrade based on behavior patterns. Take action before they leave—not after.
Satisfaction Prediction
Predict CSAT before the survey. AI analyzes conversation patterns and sentiment to forecast satisfaction outcomes.
Expansion Signals
AI identifies upgrade and expansion opportunities based on usage patterns, feature requests, and engagement levels.
The result: Agents walk into every conversation fully prepared. First-contact resolution goes up. Handle time goes down. Customers stop repeating themselves.
See where journeys break down
Journey mapping reveals the patterns that individual tickets hide. Understand how customers move through your product—and where they get stuck.
Knowledge gap detection
Spots where missing content causes friction before customers complain.
Behavioral insights
See which help articles customers read before contacting support—and which ones failed them.
Predictive next-step
AI predicts what customers will need next based on journey patterns.
Root cause identification
AI automatically identifies the root causes behind ticket patterns.
Voice of customer—from every interaction
Every ticket, chat, and call contains insights about what customers need. SingleView™ captures and analyzes these signals automatically.
What you'll learn:
- What features customers request most
- Where your product creates confusion
- Which issues trend upward before they explode
- Sentiment shifts across customer segments
Turn support conversations into product intelligence—automatically.
Why support leaders trust Kayako
"Support used to ping our engineers for help constantly. No one else had the context. Now with Kayako pulling answers from our docs and logs, tickets get resolved before they ever hit engineering."
Csaba Daniel
VP of Customer Solutions Engineering, Influitive
"What used to take hours now takes minutes. Our customers are happier, our agents are more productive, and we're saving thousands every month."
Aditi Garg
VP Customer Support, Tivian
"Kayako cut our ticket age from 18 hours to under 5 and half of those tickets disappeared entirely. We weren't buying a new interface. We were buying a cost reset."
Colin Guilfoyle
SVP Customer Support, Trilogy
"Every time we lost a support agent, it cost us $20,000 and three months of scrambling. Since Kayako, our team finally has room to breathe. Churn is down dramatically."
Balaji Jayaraman
VP Customer Support, Aurea
Simple, transparent pricing
All customer journey features included. No add-ons. No surprises.
Kayako One
+ $1 per AI-resolved ticket
Compare: Zendesk charges $115/agent + $50 AI add-on. Kayako includes AI and customer intelligence natively.
Stop asking customers to repeat themselves
Give your agents the complete customer picture—before the conversation even starts. SingleView™ is ready when you are.