Connect 5,000+ apps
to your help desk.
Disconnected tools create disconnected customer experiences. Unite your business apps into one AI-powered system.
Trusted by support teams at leading companies
Over 300 companies have unified their support stack with Kayako One.
Your tools don't talk.
Your customers suffer.
Support agents flip between 8+ tabs just to understand one ticket. Context is scattered. Time is wasted. Customers wait.
Data lives in silos
CRM says one thing, billing says another. Agents spend more time investigating than resolving.
Manual copy-paste
Order ID from Shopify, account status from Salesforce, subscription from Stripe—all manual lookups.
Workflows break
Bug fixed in Jira? Customer never gets notified. Order shipped? Still shows pending in support.
Teams work blind
Sales doesn't see support tickets. Engineering doesn't see customer impact. Everyone's guessing.
Kayako brings everything together—automatically, in real-time, without engineering sprints.
Three ways to connect—pick your path
No-code for ops teams. Pro-code for developers. Pre-built for everyone.
Zapier Workflows
Connect with hundreds of apps through Zapier. Automate ticket creation, status updates, and notifications in clicks—no engineering required.
- 5,000+ apps available
- Visual workflow builder
- Set up in minutes
APIs & Webhooks
Push events from backend systems directly into SingleView™. Build custom integrations that fit your exact architecture and workflow needs.
- RESTful API access
- Real-time webhooks
- Full documentation
Native Connectors
Ready-to-use integrations for the tools you already use. Connect in minutes, not days. Deep data sync keeps everything current.
- One-click setup
- Bi-directional sync
- Auto-updates
Connects to the tools you already use
Pre-built integrations for CRM, communication, commerce, billing, and development tools.
CRM
Salesforce
Sync accounts & contacts
Communication
Slack
Team notifications
Microsoft Teams
Collaborate on tickets
Customer messaging
Commerce & Billing
Shopify
Order & customer data
Stripe
Payment & subscription
Chargebee
Subscription management
Development
Jira
Issue tracking
GitHub
Code & releases
LaunchDarkly
Feature flags
Automation Platform
Zapier
Connect to 5,000+ apps. Automate ticket creation, status updates, notifications, and cross-system workflows without writing code.
Built for every team
Whether you're in support, sales, or engineering—Kayako integrations solve real problems.
For Support Ops
Unify your entire support ecosystem in one view.
- Connect status pages, shipping, and billing systems
- Auto-reply to order inquiries with live tracking
- Escalate VIP sentiment dips with AI-generated summaries
For Sales & Success
Surface support signals that drive revenue.
- Sync Salesforce accounts with Kayako tickets
- Auto-notify AEs on expansion or churn signals
- Push AI ticket summaries into deal timelines
For Product & Engineering
Close the loop between bugs and customers.
- Connect Jira, GitHub, or LaunchDarkly
- Turn crash alerts into enriched tickets
- Auto-update customers when bugs are fixed
Why support leaders trust Kayako
"Support used to ping our engineers constantly. Now with Kayako pulling answers from our docs and logs, tickets get resolved before they ever hit engineering. It's been a huge unlock for both teams."
Csaba Daniel
VP of Customer Solutions Engineering, Influitive
"Every time we lost a support agent, it cost us $20,000 and three months of scrambling. Kayako handles the repetitive stuff, and our agents finally have room to breathe. We've cut churn dramatically."
Balaji Jayaraman
VP Customer Support, Aurea
Everything flows into SingleView™
All your integrations feed one unified customer timeline. Agents see orders, subscriptions, tickets, chats, and billing status—without switching tabs.
Complete context
Every integration enriches the customer timeline automatically
Real-time sync
Data updates instantly—no stale information
AI-powered insights
AI uses integrated data to suggest better responses
One customer. One story. Zero fragmentation.
Simple, transparent pricing
All integrations included. No per-connector fees. No hidden costs.
$79
/agent/month
$1
per AI resolution
- All integrations included
- Full API access
- Zapier workflows
- No connection limits
Common questions
Do I need a developer to set up integrations?
Not for most integrations. Pre-built connectors (Salesforce, Shopify, Slack, etc.) work with one-click setup. Zapier workflows are fully no-code. You only need a developer if you want custom API integrations or complex webhook workflows.
How does SingleView™ work with integrations?
SingleView™ is Kayako's unified customer timeline. When you connect an integration, the data (orders from Shopify, deals from Salesforce, subscriptions from Stripe) automatically appears in the customer's timeline. Agents see everything in one place without switching tools.
What if I need an integration you don't have pre-built?
Three options: (1) Check if it's in Zapier's 5,000+ app library, (2) Use our REST API and webhooks to build custom integrations, or (3) Contact our team—we regularly add new pre-built connectors based on customer requests.
Are there extra costs for integrations?
No. All integrations, API access, and pre-built connectors are included in your Kayako subscription. The only variable cost is the $1 per AI resolution if you use Kayako's AI features. Zapier usage is billed by Zapier based on your plan with them.
How long does it take to set up integrations?
Pre-built connectors: minutes. Zapier workflows: minutes to hours depending on complexity. Custom API integrations: depends on your architecture, but our documentation and support team help accelerate the process.
Ready to unify your support stack?
Connect your CRM, commerce, communication, and development tools in one AI-powered system. See the complete customer story—not scattered fragments.